55 Geneva St
St Catharines, ON
September 20, 2013
Gibbys Electronic Supermarket is committed to servicing and assisting persons with disabilities with respect, dignity and independence as we do with all of our customers. We have outlined the policies, practices and procedures below. The entrance is step free, ground level grade. Our front entry is double doors to ensure wheelchairs and scooters can enter the premises. The washroom is wheelchair accessible. We do have comfortable seating for persons who cannot stand for long periods of time. The aisles are wide.
We have trained our staff in a manner that we hope the individual feels they are an important part of our ongoing customer service.
The following are the steps we have trained our staff to Accessible Customer Service:
To help persons with reading, sight or other disabilities to reading and understanding written material to read out loud the information they are seeking and to assist completion of forms if needed. We can also enlarge the print on printed material if that will enable the customer to read the material. When a customer phones in we have trained our staff to speak in a clear and plain language.
If a person with a disability in which they are in a wheelchair, using a cane, connected to an oxygen tank or on crutches we are not to move or assist the person without permission to do so… and to take the direction from that person.
If a person comes in with a support person and we are advised of this, the staff is to speak to the customer directly and the support person then will carry out their duty. Service animals are welcomed in all areas that any customers are allowed and staff knows the animal is working and they are not to talk or pat the animal.
Our staff offers carry-out service to all customers with or without accessibility disabilities. Management and Staff has been advised that when they are aware of an upcoming accessibility issue due to a repair or an update to the building they are to inform Office Staff and a notice will be posted that accessibility will be unavailable, its anticipated duration and a description of alternative facilities of services if available. Training will be provided to all employees, volunteers and others. Training will be completed during the employee orientation process.
Staff will get a refresher on the Accessibly of Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard.
We will record the name and date of each employee as they are trained. These records will be kept in our payroll files. Feedback regarding the way goods and services to people with disabilities can be made in person, by telephone, in writing or by sending an e-mail to the store at , or by speaking directly with a manager on duty. All feedback will be directed to the store owners.
We will make all reasonable efforts to address concerns or complaints immediately.
To make the Accessible Customer Service Documents available we shall, upon request, give a copy of this policy to any person. The request should be made to the Store Manager. If a person with a disability requests a copy of this policy, we will provide the policy, or the information contained within the policy, in a format which takes into account the person’s disability were possible.