Extended Service Plans Terms & Conditions

1156425 ONTARIO INC. O/A Gibbys Electronic Supermarket Extended Service Plan Terms & Conditions 

If your product requires service within manufacturer’s warranty, simply take it or ship it (freight prepaid, and in original manufacturers cartons and packaging to avoid shipping damage) to the nearest Authorized Service Centre. If you need assistance locating the nearest Authorized Service Centre, please contact Gibbys at 1 877 761 6354 to locate an authorized service depot or to arrange for service within the extended service plan.

1156425 Ontario Inc. O/A Gibbys agrees to provide service for both parts and Labour, during the extended warranty period subject to the following conditions:

  1. Trim parts, cabinets and remote control units are not covered by extended warranty service plans.
  2. Preventative maintenance is not included.
  3. Consumable products are not covered; such as: lamps for overhead projectors or DLP and/or LCD style rear projection TVs that have limited hours of life expectancy. Phono styles and cartridges are not covered. Any item that the manufacturer excluded or did not cover or limited coverage in the original warranty is also limited in the extended service plan.
  4. Shipping charges are extra if the product is shipped to an outside service depot or back to the original manufacturer for service. Extended service coverage is for the work performed on the product itself.
  5. Extended service plans are transferable with written authorization from Gibbys.
  6. Original bill of sale is necessary for Gibbys to provide service of a product in the extended service period.
  7. All extended service repairs must be facilitated and approved by 1156425 Ontario Inc. O/A Gibbys. For service in the extended period, please call Gibbys at 905 685 7611 or 1 877 761 6354 Monday to Friday 10 am – 5 pm, Eastern Standard time and ask for the service department , to determine the service depot to send the product to and to get authorization for the repair prior to arranging for service.
  8. Delays: 1156425 Ontario Inc. O/A Gibbys does not guarantee days or time of service. Gibbys shall not be liable for any damages whatsoever arising out of delays, either before or after a day or time of service is agreed upon. Gibbys will endeavour to facilitate the repair of items in a timely manner, Gibbys will not replicate any performance timetables outlined in a manufacturer’s warranty but will replace an item that is awaiting repair at the Service Centre for more than 59 days provided the original manufacturer is still in operation.
  9. Gibbys provides “in home service” (pick-up and return after the product is serviced) within 50 kms from Gibbys, or 50 kms from a local service depot from the customers address on eligible products.
  10. This contract does not cover service or parts required as the result of misuse, accident, lightning damage, power surge damage, external fire, vandalism, antenna, cable or satellite system problems, and interference from external sources or set up necessitated due to relocation. If no defect is found or the repairs are denied by Gibbys, the plan owner is responsible for all costs incurred.
  11. Replacement of a product covered under an extended service plan that is uneconomical to repair is at the sole discretion of 1156425 Ontario Inc. An attempt will be made to replace with, “like kind and quality” not original cost or model, of the product that the customer had purchased at 1156425 Ontario Inc. and at its sole discretion.
  12. Removal and re-installation of car audio products installed by Gibbys authorized installers is covered during the term of this plan.
  13. Items used for commercial or industrial applications are not covered.
  14. Firmware updates and issues with Software are not covered under this plan.
  15. This plan provides carry-in service except where in-home service is provided during the manufacturer’s warranty period.
  16. This coverage mirrors the specific manufacturer’s warranty terms and conditions unless specified above.

THIS CONTRACT CAN BE TERMINATED BY 1156425 ONTAR IO INC. O/A Gibbys IN ANY OF THE FOLLOWING EVENTS:

  1. The unit cannot be repaired due to parts being no longer available from the manufacturer of the product.
  2. The unit has been tampered with by unauthorized persons other than 1156425 Ontario Inc.
  3. 1156425 Ontario Inc. O/A Gibbys specifies where the termination occurs as a result of # 1) above, 1156425 Ontario Inc. shall refund the unearned portion of the extended service contract, price less a $15.00 service charge.

Please call the store toll free at 1 877 761 6354 for extended Service plan terms and condtions if you have any questions.