Picking Up Orders

Gibbys Electronic Supermarket –  451 Eastchester Ave, East, St Catharines Ontario
Q:  Why would I want to pick up my order at Gibbys Electronic Supermarket?


A: It’s fast and convenient. During store hours, you can pick up your order within 24 hours of placing it online at www.gibbyselectronicsupermarket.ca or when it’s convenient for you instead of waiting at home for your package to arrive.

Q: How do I use the In-Store Pickup option on www.gibbyselectronicsupermarket.ca?

A: It’s easy. Place your item(s) in your shopping cart and click the Pick-Up button (all items need to be available for Pick Up in order to proceed).


After you’ve completed checkout, wait to receive 2 emails:

  • Order Confirmation email – Verifies that we’ve received your order
  • Store Pickup Notification email – Confirms that the store has reserved your item(s) and that your purchase is ready for pickup. Additionally, it will walk you through the steps you’ll take when you get to the store. This email is typically received within 24 hours during the stores operating hours.

Q: How soon can I pick up my order?

A: After you place your order, you’ll receive an Order Complete email. This email should arrive within 24 hours.

Q: What should I do when I go to pick up my order at the store?

A: Within 3 days of receiving your notification emails, please bring the following items to the store:

  • Store Pickup Notification email
  • Valid Photo identification (i.e Drivers License or Age of Majority Card)

Q: When can I pick up my online order at the store?

A: After you place your order, wait to receive the Store Pickup Notification email and Order Confirmation email, which should arrive in your inbox within 24 hours of placing the order. You can pick up your purchase anytime between 10:00 am and 5:30 pm after the Store Pickup Notification email has been received.


Q: What do I need to bring to the store?

A: Valid Photo identification (ie Drivers License or Age of Majority Card). The name and address on these cards MUST MATCH the address and name of the billing information associated with this order. Examples of invalid photo identification are Passports, Health Cards, Fishing and Game Licenses.


Q: Why do I need photo ID to pick up my order?

A: This protects the buyer and ensures that the correct person has received their order.


Q: How can I pay for my purchase?

A: The payment for the purchase will be authorized when the order is placed through the Paypal payment page.


Q: Why can’t someone else pick up my order for me?

A: In the interest of your security, only the person who made the online purchase can claim store pickup merchandise.


Q: How do I purchase an Extended Service Plan for a store pickup order?

A: At the time you pick up your order at the store, a Gibbys Electronic Supermarket Sales Associate will assist you if you wish to add an Extended Service Plan to protect your purchase.


Q: Can I change my delivery or pickup method?

A: You can change the delivery or pickup method only by cancelling the original order and creating a new order.


Q: How do I cancel my In-store Pickup order?

A: Send an email to
support@gibbysesm.ca to cancel an In-Store Pickup.

If you have received your Store Pickup Notification email but have not yet picked up your order, please contact the store directly at 289-275-1050.


Q: Why was my order rejected?

A: Sometimes an item may show available for pick up at www.gibbyselectronicsupermarket.ca but by the time the store actually receives the order and searches for the items to reserve, they may have already been sold to another customer. This is why it is important to wait until you receive your Store Pickup Notification email before going to the store. For Limited Quantity items, we reserve the right to decline orders to ensure stock is available for walk-in customers.


PLEASE NOTE
*Please be sure to bring in your identification to claim your purchase in-store. Acceptable forms of identification are those that are government issued that include your photo and proof of residence (i.e. Driver’s License). Without proper identification we will not be able to release your order from our possession. A photocopy will need to be taken of this identification.
If you have any questions or concerns, please don’t hesitate to contact us.*

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