1.866.696.7189

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Gibbys Electronic Supermarket Return Policy

Returns, Exchanges & Refunds


We recommend that you keep ALL original packing material for at least 15 days in case you need to return the item for any reason, and for the length of the warranty period in case it needs to be shipped for warranty repairs.

Returns If your product is NOT Defective or Damaged but you want to return it; 

You may return most* new, factory-sealed, or open like-new merchandise purchased from Gibbys Electronic Supermarket at your own expense which includes shipping and processing fees,  within 15 days of your purchase date for a refund. The original shipping costs that we incurred to originally ship the product to you cannot be refunded. Additional fees may be assessed for missing accessories, original factory boxes, and or original factory packaging. This includes TV’s of all sizes.

If your product doesn’t seem to function properly

We’re here to help! Call us Toll Free  at 1-866-696-7189 during regular business hours and we’ll troubleshoot to determine how to solve the problem over the phone.  If we can’t help solve the problem by phone, we’ll make arrangements for a return. 

Note; Please see below if your purchase is Defective or Damaged.

IMPORTANT: 
Returns must be new, factory sealed, and show no signs of use or installation. If the product is returned in a substantially different condition than when it was shipped out the return could be subject to restocking charges of between 20-50% and/or the refund could be refused. Large items must be properly packaged in order to prevent shipping damage which you will be responsible for.

  • The serial number on the returning product MUST match the serial number shown on your Gibbys Electronic Invoice and our internal records.
  • Bonus products, promotional bundles, free accessories, loyalty points, gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted at the value of their full individually listed price from any credit or refund issued. 
  • Promotional products that are returned without their corresponding bundled product may not be credited.

Refunds If your purchase is NOT Defective or Damaged but you want to return it;

Refunds will be returned to the original method of payment (Credit Card, PayPal, and Debit Card). Please note that additional fees may apply in the event of missing parts or accessories. You can obtain a Refund or Exchange within 15 days from the original purchase date of your order.

Note; Please see below if your purchase is Defective or Damaged.

Before returning your product please follow the important guidelines listed below:

  • Please call us BEFORE RETURNING YOUR PRODUCT; Toll-free: 1--866-696-7189 so we can give you a Return Authorization Number (RAN). Returns without this pre-authorization may take significantly longer to process or the return could be refused. 
  • Once requested, a  Return Authorization Number will be issued to you within 2 business days.
  • The serial number on the returning product MUST match the serial number shown on your Gibbys Electronic Invoice and our internal records.
  • If you purchased an item as part of a “Bundle Package”, you may return that item separately. However, if you break up the bundle by returning one item, the price of all items in the bundle will revert to their regular selling price as if purchased individually. Therefore, you will receive a refund for the returned item that is less than the price you paid for it when you purchased it as part of a bundle. 

                                                                                       

Returns If your product has a Manufacturers Defect (Not Physical Damage);

If you discover a Manufacturers Defect (Not Physical Damage) within 30 days of your purchase date,  we will provide you with a prepaid shipping label to return the product to us. Once the product is returned we will process a refund.

  • Please call us BEFORE RETURNING YOUR PRODUCT; Toll-free: 1--866-696-7189 so we can give you a Return Authorization Number (RAN). Returns without this pre-authorization may take significantly longer to process or the return could be refused. 
  • Once requested, a  Return Authorization Number will be issued to you within 2 business days. 
  • The serial number on the returning product MUST match the serial number shown on your Gibbys Electronic Invoice and our internal records.
  • When your product is returned we will open it and perform factory authorized tests to determine if it is Defective.
  • Once the product is confirmed as Defective we will proceed with the refund.  
  • If the product is NOT found to be Defective it will be returned to you at your expense including all shipping charges incurred. 

Note; Additional fees may be assessed for missing accessories, original factory boxes, and or original factory packaging. This includes TV’s of all sizes.

Using our Return Mailing Label
Once your RAN# number is issued for your Defective product an email will be sent out to you containing your Prepaid Return Shipping Label. The label is only valid for 5 days and is specifically coded by each shipment. Simply print the Prepaid Shipping Label, prepare your product to be shipped, and call the carrier to pick up your product. Valid within Canada only.

Refunds If your product has a Manufacturers Defect (Not Physical Damage);

Refunds will be returned to the original method of payment (Credit Card, PayPal, and Debit Card). Please Note; Additional fees may be assessed for missing accessories, original factory boxes, and or original factory packaging. This includes TV’s of all sizes. You can obtain a Refund for a Defective product within 30 days from the original purchase date of your order.

Before returning your purchase, try these troubleshooting tips:

  • Turn the product on and off again. This action will rectify many issues.
  • Check the “Troubleshooting” tips provided in the owner’s manual. There are usually great suggestions from the manufacturer that answer frequently asked questions related to common issues.
  • If you need setup help or technical assistance, Call Us Toll FREE; 1--866-696-7189. Our trained A/V experts are a great resource during regular business hours which can be found on our website at www.gibbysesm.ca.
  • Please call us BEFORE RETURNING YOUR PRODUCT; Toll-free: 1--866-696-7189 so we can give you a Return Authorization Number (RAN). Returns without this pre-authorization may take significantly longer to process or the return could be refused. 

Returns If your product has Physical Damage (Not Defective);

Physical Damage must be reported to us within 48 hours of receiving your product.
Please notify us Toll-Free: 1-866-696-7189 to report any Physical Shipping Damage. Physical Damage claims will not be processed if not reported within 48 hours of receiving your shipment. All items considered for replacement must be returned in the original packaging with all original packaging materials and accessories. We will provide you with a prepaid shipping label to return the product to us. Once the product is returned we will process a refund.

  • Please call us BEFORE RETURNING YOUR PRODUCT; Toll-free: 1--866-696-7189 so we can give you a Return Authorization Number (RAN). Returns without this pre-authorization may take significantly longer to process or the return could be refused. 
  • Once requested, a  Return Authorization Number will be issued to you within 2 business days. 
  • The serial number on the returning product MUST match the serial number shown on your Gibbys Electronic Invoice and our internal records.
  • When your product is returned we will open, test and inspect it to determine if it is Damaged.
  • Once the product is confirmed as Damaged we will proceed with the refund.  
  • If the product is NOT found to be Damaged it will be returned to you at your expense including all shipping charges incurred. 

Using our Return Mailing Label
Once your RAN# number is issued for your Damaged product an email will be sent out to you containing your Prepaid Return Shipping Label. The label is only valid for 5 days and is specifically coded by each shipment. Simply print the Prepaid Shipping Label, prepare your product to be shipped, and call the carrier to pick up your product. Valid within Canada only.

Refunds If your product has Physical Damage (Not Defective);

Refunds will be returned to the original method of payment (Credit Card, PayPal, and Debit Card). Please note that additional fees may apply in the event of missing parts or accessories. This includes TV’s of all sizes. You can obtain a Refund for a Damaged product only if it is reported  within 48 hours of receiving your product.                                                                                                    

Returns to Our Retail Store

If you’re in the Niagara Region area you may return your item to our store in person. 

Please follow the steps below to exchange an item or obtain a refund in our Retail Store:

  • Please call us BEFORE RETURNING YOUR PRODUCT; Local; 289-275-1050, Toll-free: 1--866-696-7189 so we can give you a Return Authorization Number (RAN). Returns without this pre-authorization may take significantly longer to process or the return could be refused.
  • Please bring a copy of the original sales receipt or invoice and your RAN# for faster processing.
  • Make sure to return all factory-packed accessories in the original box.
  • UPC and bar codes must be intact on the packaging.
  • The serial number on the returning product MUST match the serial number shown on your Gibbys Electronic Invoice and our internal records.
  • Our Service Department will open, inspect and test the product while you wait so please allow yourself some time when returning or exchanging items in the store. Sometimes this can take as long as an hour.
  • Incomplete returns may be subject to additional restocking fees or refusal of the return.
  • Refunds will be sent to the original method of payment (Credit Card, PayPal, and Debit Card).

Our Location:

                                  Gibbys Electronic Supermarket
                                  451 Eastchester Ave E., St. Catharines, ON L2M 6S2 Local; 289-275-1050 Toll Free; 1-866-696-7189                                                                                                    

*Final Sale Items – We are unable to accept returns or exchanges on the following items:
 

  • Any Television that is deemed to fall under the manufacturers “pinched panel” policy that is damaged from mishandling of the product. It is at the sole discretion of the manufacturer to refuse to replace or warranty any TV deemed to be a “pinched panel” . Call the store for full details before unpacking a television to review the “pinched panel” policy and procedure for unpacking ALL televisions. Handling instructions to avoid “pinched panel” issues are include with the shipment of the television and in the tracking number email received form Gibbys before your shipment arrives. Please take extreme care in handling of your television and review with anyone who might be unpacking or installing your TV for you.
  • Products with a different or altered serial number and/or UPC shown on your Gibbys Electronic Invoice and our internal records.
  • Products that are missing the original manufacturer’s packaging or original packaging has been damaged or tampered with.
  • Consumables in the form of batteries, lamps, software, turntable styli or light bulbs.
  • Damaged turntable styli out of the box are referred to the manufacturer for warranty validity.
  • Installed car audio products or custom home installed products.
  • Installed in-ceiling speakers or subwoofers.
  • Any sign of use – including installation, scratches, or other signs of use such as physical marking, painted grills, screw holes, cut wires or similar would not be returnable.
  • Mounted or used subwoofer enclosures and speaker boxes.
  • Original boxes, packaging, or manuals have been written on or defaced and cannot be reused. 
  • AV furniture that has been assembled or removed from its original packaging.
  • Car Audio or Custom Home products. Any sign of installation, scratches, physical marking, painted grills, screw holes, cut wiring harnesses, blown, punctured, or fried speakers, subwoofers, and amplifiers, or any other sign of use or damage will render the product as non-returnable.
  • No returns will be accepted on any opened ear bud headphones for sanitary reasons. If returned, opened in-ear headphones will be subject to a minimum 50% restocking fee.

Open and Inspect

Please unpack and inspect your shipment within 48 hours of receiving it. If there is any internal damage please contact us at 1--866-696-7189. Internal damage claims will only be considered if reported  within 48 hours of receiving your product.

If You Have Concerns or Questions

Please call us at 1--866-696-7189 before you purchase so we can answer your questions and make sure you are comfortable. We have earned top customer service awards because we consistently make our customers happy.

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