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The Gibbys Electronic Supermarket Price Match Policy (Our Low-Price Guarantee) ensures that you’ll get the best price in Canada on the products you buy online and instore at our store.
Gibbys Electronic Supermarket Low Price Guarantee Before Purchase:
Simply present us with an ad from an authorized Canadian retailer with a lower price. Once Gibbys Electronic Supermarket verifies that the item is in stock, available for immediate sale and delivered at the advertised price, you will receive the lower price.
Gibbys Electronic Supermarket Low Price Guarantee After Purchase:
Simply present us with your original Gibbys Electronic Supermarket or gibbyselectronicsupermarket.ca invoice along with proof that the item you bought is currently being advertised at a lower price from an authorized Canadian retailer. Once Gibbys Electronic Supermarket verifies that the item is in stock, available for immediate sale, delivered at the advertised price and is an authorized Canadian retailer, you will receive a refund of the difference.
Which products qualify? The product you’re comparing must meet the following criteria to qualify:
The authorized Canadian retailers we will match must have their own Canadian website, be an authorized retailer of that brand and verifiable by that brand. The advertised item must be of the same brand and model as the purchased product, must be new and factory sealed and subject to a manufacturer’s warranty applicable in Canada.
Advertised prices must be in Canadian dollars and will be calculated to include all charges applicable for delivery to your home address. The item must be available for immediate sale and purchase.
Which products do not qualify? The following types of products do not qualify for a price match:
Our Gibbys Electronic Supermarket Low Price Guarantee does not apply to open box items, refurbished items, advertising errors or misprints, special educational prices, restricted offers, manufacturers rebates, coupons, free or bonus offers, limited or minimum quantity or limited time offers, close-outs, liquidations, clearances, special financing offers and VIP Sales.
Our Low-Price Guarantee does not apply to “Special Order” items or products that are not in stock and need to be ordered.
Which types of sellers do not qualify for a price match? The following types of sellers do not qualify for a price match:
What if I financed my purchase?
If you financed your purchase through a finance option we offer, you will be entitled to an in-store credit of the difference within the 45 days, not a refund to the finance company or finance contract. If you purchased the item from gibbyselectronicsupermarket.ca you can contact us at 1-866-696-7189 or by email at firstname.lastname@example.org
*No price protection, credit notes, or exchanges on Boxing Day.*
*Custom Home Installation and or Car Audio Installation charges are not subject to the Gibbys Electronic Supermarket Low Price Guarantee. Shipping charges are excluded from our “Low Price Guarantee”. We match the product price but shipping charges are not a price matchable item.*
*The terms and conditions of the Gibbys Electronic Supermarket Low Price Guarantee are subject to change without notice.*
Returns and Exchanges 30 Day Money Back Guarantee
The quality of our products and your happiness is guaranteed. You may return or exchange eligible items in their original condition and packaging within 30 days of receiving your order.
How do I return a product?
Step 1 – Call or email us
Step 2 – Pack Carefully
Please secure all returns and exchanges in the original manufacturer’s packaging and box with all accessories and manuals. We recommend double boxing your return by securing the manufacturer’s box inside of another box designed for shipping. A safely packaged and complete return is less likely to incur a restocking fee. Be sure to remove or cover any old shipping labels on the shipping box. Keep all your original packing material in case of a need to return the item.
Step 3 – Ship the Item Back to Us
Please ship your return to the address provided with your RAN#. we recommend using an insured and trackable shipping method as we cannot be responsible for anything lost or damaged on its way back to us. If you received a prepaid shipping label with your RAN#, affix the label to the outside of your shipping box and call the carrier listed to pick up your product.
After your return is received, we’ll refund your original payment method (*Minus any return or restocking fees if applicable*). Refunds are issued to the original method of payment within 5 business days of return.
What if my product is damaged?
If your product arrives damaged, please call us right away at 1-866-696-7189 . Shipping damage must be reported within 48 hours of delivery to ensure a replacement or refund can be issued.
Freight & Oversize Return Fees: Items originally shipped via free scheduled delivery/specialty motor freight require special shipping and will incur return fees (starting at $150). Oversize items include but are not limited to TVs over 43″, select subwoofers, floor-standing speakers, furniture and most items over 75 pounds. Returns for an exchange will also incur return fees. For return fee details, please call 1-866-696-7189 or email us at email@example.com.
Shipping costs incurred to initially ship the product to you are non-refundable unless the product is returned as a result of defect, damage, or any reason other than you just don’t want the product.
A partial refund may be given or the return may be refused in the event merchandise:
Final Sale* & Non-Returnable items:
All items listed as “Special Order”, “Custom Order”, and “Final Sale” merchandise are non returnable – See complete list below:
Packages refused for any reason other than shipping damages will be subject to return fees.
We recommend that you keep ALL original packing material for at least 30 days in case you need to return the item for any reason and for the length of the warranty period in case it needs to be shipped out for warranty repairs.
If your product doesn’t seem to function properly:
We’re happy to help! Call us toll free at 1-866-696-7189 during regular business hours and we’ll troubleshoot to determine how to solve the problem over the phone. If we can’t help solve the problem by phone, we’ll make arrangements for a return.
If you need setup help or technical assistance, call us toll free:
1-866-696-7189. Our trained A/V experts are a great resource during regular business hours which can be found on our website at www.gibbyselectronicsupermarket.ca.
Returns If your product has a Manufacturers Defect (Not Physical Damage):
If you discover a Manufacturers Defect (Not Physical Damage) within 30 days of your purchase date, we will provide you with a prepaid shipping label to return the product to us. Once the product is returned and the defect confirmed we will process a refund.
Physical Damage must be reported to us within 48 hours of receiving your product:
Please notify us toll-free: 1-866-696-7189 to report any physical shipping damage. Physical damage claims will not be processed if not reported within 48 hours of receiving your shipment. Open and inspect your shipment within 48 hours of receiving your item. Additionally, internal damage claims will only be considered if reported within 48 hours of receiving your product.
Using our Return Shipping Label:
Once your RAN# number is issued for your damaged product an email will be sent out to you containing your Prepaid Return Shipping Label. The label is only valid for 5 days and is specifically coded by each shipment. Simply print the Prepaid Shipping Label, prepare your product to be shipped and call the carrier to pick up your product.
*Final Sale Items – We are unable to accept returns or exchanges on the following items:
Returns to Our Retail Store:
If you’re in the Niagara Region area, you may return your item to our store in person following the details listed above.
If You Have Concerns or Questions:
Please call us at 1-866-696-7189 before you purchase so we can answer your questions and make sure you are comfortable. We have earned top customer service awards because we consistently make our customers happy!
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