14 Day Money-Back Guarantee
The quality of our products and your happiness is guaranteed. You may return or exchange items in their original condition and packaging within 14 days.
Gibbys offers a 14-day refund from the invoice date of sale and a 14-day exchange from the invoice date of sale for most merchandise purchased on-line. Exceptions are listed below*. In store terms and conditions may vary. Please see in store for terms and conditions when purchasing in store.
Step 1 – Call or email us
Start your return by calling us at 1-877-761-6354 or Email Us – for an RMA# (Return Merchandise Authorization Number).
Step 2 – Pack Carefully
Please secure all returns and exchanges in the original manufacturer’s packaging and box with all accessories and manuals. We recommend double boxing your return if possible by securing the manufacturer’s box inside of another box designed for shipping. A safely packaged and complete return is less likely to incur a restocking fee. Be sure to remove or cover any old shipping labels on the shipping box.
Step 3 – Ship the item back to us
Please ship your return to the address provided with your RMA#. We recommend using an insured and trackable shipping method as we cannot be responsible for anything lost or damaged on its way back to us. If you received a shipping label with your RMA#, affix the label to the outside of your shipping box and drop it off at the designated drop-off centre. After your return is received, we’ll refund your original payment method (less any return or restocking fees if applicable*). Please allow up to two billing cycles for the refund credit to appear on your statement. Refunds are issued to the original method of payment within 5 days of return.
What if I want to exchange my product?
When calling us, please indicate that you would like your product exchanged instead of receiving a refund. If you choose a product of a lesser value you will receive a partial refund less applicable shipping and return costs. If you exchange your product for one of higher value you will be charged the difference between your refund amount less any applicable shipping and return costs, and the cost of the new item(s) and new shipping costs.
Niagara Area Customers
For the convenience of our local customers, merchandise ordered online may be returned to us at 55 Geneva St, St Catharines, Ontario Canada, 905-685-7611. Please package all materials as requested above and have your invoice with you. Please note that online orders returned to our retail location still require an RMA# (see step 1 above).
Special Order Palliser Theater Chair Refund/Exchange Policy
Once your Palliser Theater Chair order goes into production there will be no refund or exchange available. If you wish to cancel your purchase online, by phone, or in store, you may do so only within the first 7 days of your original purchase date and only then if production has not begun on your order.
What if my product is defective?
Eligible products that are deemed to be defective during our 14-day guarantee may be exchanged for a new, working unit. Certain products, like larger TVs, will require the manufacturer to schedule a service call or appointment with you in order to arrange service. We are happy to help you obtain warranty service through the manufacturer after the 15 day return period has expired at 1-877-761-6354 Monday to Friday 10 am – 5 pm or email .
What if my product is damaged?
If your product arrives damaged, please call us right away at 1-877-761-6354. Shipping damage must be reported within 2 business days (48 hours) of delivery to ensure a replacement or refund can be issued. To learn more about our damaged shipping policy call 1-877-761-6354 or email .
Freight & Oversize Return Fees: Items originally shipped via free delivery or scheduled delivery/speciality motor freight require special shipping and will incur return fees (fees will vary depending on location). Oversize items include but are not limited to TVs over 48″, select subwoofers and floor standing speakers, furniture, and most items over 75 pounds. Returns for an exchange will also incur return fees. For return fee details, please call 1-877-761-6354 or email us at
In the event merchandise is not returned in its original condition or packaging, was previously installed, is missing parts, has a missing or different serial number from the one shipped, or is damaged during return shipment due to improper packing, a partial refund may be given or the return and refund may be refused.
- All returns/exchanges must be accompanied by the original receipts (invoice) from your purchase.
- The original method of payment. If PayPal was used, your PayPal account will be credited for the return.
- Original packaging and all items originally included by the manufacturer. (Including all manuals, accessories and gifts with purchase or other included or bonus items).
- All original serial numbers and UPC must be attached to the original packaging.
- Your name, address, phone number and signature.
- Return Authorization Number.
- Each shipment must be returned using a separate RMA#.
IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials, including gifts with purchase, other included or bonus items (eg. Gift card), may be deducted from the total credit amount or charged to the credit card provided.
- We do not accept for refund or exchange the following products:
- Installed car audio products
- Non-stocked special order items
- Any opened Headphones. Due to sanitary reasons open headphones are unsaleable.