Returns & Exchanges

Gibbys Electronic Supermarket Return Policy

Returns, Exchanges & Refunds

You may return most new, factory-sealed or open “like new” merchandise purchased from Gibbys Electronic Supermarket, within 15 days of purchase for a refund or exchange most new, factory-sealed or open “like new” merchandise within 15 days of purchase. Unfortunately, shipping charges incurred cannot be refunded.

 IMPORTANT: Products must be new and show no signs of use or installation or Gibbys Electronic Supermarket will refuse the return or charge a restocking fee.

 

Bonus products, promotional bundles, free accessories, loyalty points, gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted at the value of their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.

If you just don’t like it or Orders listed with free shipping
We will accept your return as long as you pay for the return shipping or restocking fee equal to the actual shipping costs incurred to ship the product to you.  These fees are charged in order to keep item prices consistently low and are based on the actual cost of shipping.

 

Final Sale Items -Unfortunately, we are unable to accept returns or exchanges on the following items:

  • Special Order Items or made-to-order products and Custom cut-to-length audio or video cables.
  • Any Television that is deemed to fall under the manufacturers “pinched panel” policy that is damaged from mishandling of the product. It is at the sole discretion of the manufacturer to refuse to replace or warranty any TV deemed to be a “pinched panel” . Call the store for full details before unpacking a television to review the “pinched panel” policy and procedure for unpacking ALL televisions. Handling instructions to avoid “pinched panel” issues are include with the shipment of the television and in the tracking number email received form Gibbys before your shipment arrives. Please take extreme care in handling of your television and review with anyone who might be unpacking or installing your TV for you.
  • Products with an altered serial number or UPC other than what was fulfilled on your original order.
  • Products that are missing the original manufacturer’s packaging or original packaging has been damaged or tampered with.
  • AV furniture or TV / speaker mounts that have been assembled / installed or removed from its original packaging.
  • Consumables in the form of batteries, lamps, software, turntable styli or light bulbs.
  • Damaged turntable styli out of the box are referred to the manufacturer for warranty validity
  • No returns will be accepted on any opened in ear headphones or ear buds for sanitary reasons.
  • Installed car audio products or custom home installed products.
  • Installed in-ceiling speakers or sub-woofers
  • Any sign of use – including installation, scratches, or other signs of use such as physical marking, painted grills, screw holes, cut wires or similar would not be returnable.
  • Mounted or used sub-woofer enclosures and speaker boxes.
  • Blown, punctured or fried speakers, sub-woofers and amplifiers. In this case the replacement or warranty is referred to the manufacturer for validity.

 

Troubleshooting – Before returning your purchase, try these troubleshooting tips:

  • Have you tried turning it off and on again?
  • If you need setup help or technical assistance, please call our trained TV and A/V experts for professional help during regular store hours which can be found online at gibbyselectronicsupermarket.ca
    or Call us Toll Free: 1-877-761-6354 | Local: (905) 685-7611
  • Have you checked the troubleshooting tips provided in the owner’s manual? There are usually great suggestions from the manufacturer listed there that answer frequently asked questions

Before initiating a return please follow the important guidelines listed below:

  • Please call us first at 1 877 761 6354 so we can give you a “RAN#”Return Authorization Number #. Shipping and handling to return an item is the responsibility of the customer. We recommend using an insured and track-able shipping method as we cannot be responsible for anything lost or damaged on its way back to us.
  • Refunds will be issued in the same manner as the original form of payment (Credit Card, PayPal, Check, etc.).
  • Original shipping charges are non-refundable.
  • Please note that additional fees may apply in the event of missing parts or accessories.
  • All returns/exchanges must be accompanied by the original receipt (invoice) from your purchase.
  • Please ship your return to the address provided with your RAN#.
  • For assistance, you can reach us Local: (905) 685-7611 or Toll Free: 1-877-761-6354

 

Replacement or Returns of Damaged or Defective Items

When you receive your shipment, we ask that you examine it closely prior to opening the factory sealed product packaging.

If there is any evidence of external damage, please, First call Gibbys toll free at 1-877-761-6354 and then refuse the shipment, once verified by Gibbys service department and mark it on the bill of lading that it was refused due to the damage. Any shortage or damage must be reported within 48 hours of delivery by calling 1-877-761-6354 and email us at online@gibbysesm.ca

Manufacturer’s Defective merchandise will be replaced within 30 days of purchase with a comparable item upon return of the manufacturer’s defective merchandise.  All defective items will be opened and inspected by Gibbys to verify manufacturers defect.  If it is found to not be defective it will be returned to the customers at their expense. Shipping charges will be at our expense in the case of a manufacturer’s defective item.  Please unpack and inspect your shipment within 48 hours of delivery. If there are any internal shipping damages please email online@gibbysesm.ca  or Call us Toll Free: 1-877-761-6354. There are no further claims allowed for internal damage after the 48 hours of receiving your shipment.  All items considered for replacement must be returned in the original packaging with all packaging materials and accessories.

 

Using our Return Mailing Label

Once your RAN# number is issued an email will be sent out to you containing your Return Mailing Label.  The label is only valid for 5 days and is specifically coded by each shipment. Valid within Canada only.
Our Terms and conditions are subject to change without notice.

 

Returning New & “Like-New” Items

Gibbys Electronic Supermarket will accept returns of factory-sealed or open “like-new” merchandise within the terms of our policy. Refunds will be made in the same manner as the original form of payment (Credit Card, PayPal, and Debit). Please note that additional fees may apply in the event of missing parts or accessories. Refunds and or Exchanges are valid 15 days from the original purchase date.

 

Returning TVs & Other Large Items

We recommend that you keep ALL original packing material for at least 15 days in case you need to return or exchange the item, and for the length of the warranty period in case it needs to be shipped.

  • If your package was damaged in shipping
    A) We’ll have our carrier contact you to schedule a return.
  1. B) If the package was obviously damaged at the time of delivery, please call us at 1-877-761-6354 to review details with us and right away and then refuse the delivery.
  • If your TV / Large Item doesn’t seem to function properly
    we’ll gladly help troubleshoot and determine how to solve the problem over the phone at 1-877-761-6354 during regular business hours. If we can’t help solve the problem by phone, we’ll arrange for service to assess the television / large item. If the sales representative can’t resolve the issue, we’ll have our carrier contact you to schedule an exchange or return.
  • If you just don’t like it
    we will accept your return; so long as you pay for the return shipping and any associated processing fees. You’ll also need to package the product in its original box with all of the original packing materials, accessories and outer box if necessary. We’ll have our carrier contact you to schedule an exchange or return. Original shipping charges incurred are also non refundable.

 

Returns to Our Retail Store

If you live in or around the Niagara Region area and would like to return your item to our store, please follow the steps below to exchange an item or obtain a refund:

  • Make sure to include all factory-packed accessories in the original box, with all UPC and bar codes intact (incomplete returns may be subject to additional fees and possible restocking charges or refusal of the return / refund)
  • Please bring a copy of the original sales receipt or invoice for fast processing
  • Bring your package to our retail store.
  • Gibbys will open inspect and test the item while you wait so please allow yourself some time when returning or exchanging items in store. In some cases up to an hour.
  • Our store location:
    • Gibbys Electronic Supermarket
      55 Geneva Street.
      Catharines, ON L2R 4M6
      (905) 685-7611

 

Shipping Your Return

Please follow the steps below for a successful return or refund:

  • Please call us first at 1-877-761-6354 so we can give you a (RAN) Return Authorization Number. Packages returned without an RAN number will be refused. Your RAN number is valid for 5 days. Shipping  costs incurred, if applicable are the responsibility of the customer and the deduction will be the equivalent to actual shipping costs incurred for that item.
  • Make sure to include all factory-packed accessories in the original carton, with all UPC and bar codes intact (incomplete returns may be subject to additional fees or refusal of the return).
  • Return Merchandise must be packaged and shipped as you received it, with no writing on the manufacturer’s box. Please call us at 1-877-761-6354 if you have questions.
  • Please choose a shipping carrier, or call Gibbys to review the process and ship your package to the following address:
    • Gibbys Electronic Supermarket
      55 Geneva Street.
      Catharines, ON L2R 4M6
      (905) 685-7611

IMPORTANT: In order for us to process any refund, return or exchange we will require your original receipt from Gibbys Electronic Supermarket.

Please note that unless you have purchased a refurbished B-Stock product (will be clearly specified at the time of your purchase and on your invoice), Gibbys Electronic Supermarket only ships brand new, factory sealed products from our store. This is done to eliminate any possibility of miscommunication when a product is being returned for a refund or exchange. For items returned in-store or mailed in, we will verify that the product meets the criteria listed above with regard to original condition and packaging. Once we have verified this, we will process your refund or exchange (shipping or delivery charges incurred are non-refundable).

Have any Questions?

If you have any doubts or concerns about your purchase, our knowledgeable staff will be happy to help.
Please call us Toll Free: 1-877-761-6354 or Local: (905) 685-7611 with any questions about the item(s) you intend to purchase. Our Terms and Conditions are subject to change without notice.

Updated November 19 2018