Processing and Delivery

All products are shipped in their original manufacturers cartons with appropriate packaging and are able to be shipped anywhere without concern for damage of the product due to shipping.

Shipping Damage

All shipments are insured for the value of the transaction from shipping damages. If there is any evidence of external damage, please call Gibbys first, toll free at 1-866-696-7189 and then refuse the shipment. Once verified by Gibbys service department, they will mark on the bill of lading that it was refused due to shipping damage. Any shortage or damage must be reported within 48 hours of delivery by calling 1-866-696-7189 and emailing us at support@gibbysesm.ca.

No claims for internal damage will be accepted after 48 hours of receiving the package. IF ANY internal damage is found within 48 hours of receiving your product, please contact Gibbys Electronic Supermarket and we will issue an RA# (return authorization number). We will arrange to have the product picked up and a replacement unit sent to you at our expense. All items considered for replacement must be returned in original packaging, complete with all materials and accessories.

Final Sale Items – IMPORTANT:

Products must be new and show no signs of use or installation or Gibbys Electronic Supermarket will refuse the return or charge a restocking fee. Bonus products, promotional bundles, free accessories, loyalty points, gift cards or other products that are not returned but were included in a promotion with the product returned, will be deducted at the value of their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.

Final Sale Items -Unfortunately, we are unable to accept returns or exchanges on the following items:

• Special Order Items or made-to-order products and custom cut-to-length audio or video cables
• Any Television that is deemed to fall under the manufacturers “pinched panel” policy that is damaged from mishandling of the product. It is at the sole discretion of the manufacturer to refuse to replace or warranty any TV deemed to be a “pinched panel”. Call the store for full details before unpacking a television to review the “pinched panel” policy and procedure for unpacking ALL televisions. Handling instructions to avoid “pinched panel” issues are included with the shipment of the television and in the tracking number email received form Gibbys before your shipment arrives. Please take extreme care in handling of your television and review with anyone who might be unpacking or installing your TV for you
• Products with an altered serial number or UPC other than what was fulfilled on your original order
• Products that are missing the original manufacturer’s packaging or original packaging has been damaged or tampered with
• AV furniture or TV / speaker mounts that have been assembled / installed or removed from its original packaging
• Consumables in the form of batteries, lamps, software, turntable styli or light bulbs
• Damaged turntable styli out of the box are referred to the manufacturer for warranty validity
• No returns will be accepted on any opened in ear headphones or ear buds for sanitary reasons
• Installed car audio products or custom home installed products
• Installed in-ceiling speakers or subwoofers
• Any sign of use – Including installation, scratches or other signs of use such as physical marking, painted grills, screw holes, cut wires or similar would not be returnable
• Mounted or used subwoofer enclosures and speaker boxes
• Blown, punctured or fried speakers, subwoofers and amplifiers. In this case, the replacement or warranty is referred to the manufacturer for validity

Please note: Shipping times do not include processing time. (Most in-stock items generally take 1-2 business days to process)

Shipping Cost & Delivery Times:
Products are shipped as soon as the orders have been processed and the inventory is available.

Orders may ship via a number of couriers based on size, amount of delivery persons required and geographic location. We offer the following shipping methods for most items:

Same Day Worldwide:

Ground Service – Home Way Service- 2 man Service – Bronze Level delivery to the threshold – Used for televisions 70” (or larger) televisions or larger packages. We do not offer unboxing and set up for online orders.

Same Day Worldwide: 

1-877-726-3329

Website for tracking packages using your tracking number: http://www.sameday.ca/Forms/TrackShipment.aspx

FEDEX – Standard Ground delivery – 1 man service – smaller items (Receivers, DVD players, speakers, car audio, televisions below 65” etc.)

FEDEX 1-800-463-3339

Website for tracking packages using your tracking number: https://www.fedex.com

Shipping Time: 1 to 7 Business Days

Gibbys generally ships all verified orders that are in stock the following business day and should arrive to most Canadian customers within 1 to 7 business days, with the exception of holidays and shipping company holiday closures.

Gibbys ships from St. Catharines, Ontario, Canada.

Please Allow Additional Shipping Time if:

• Your address is in a remote location
• We have sold out of your product
• Your product is shipped directly from the manufacturer, i.e. car audio

Special shipping arrangements may be possible for: Yukon, Northwest Territories, and Nunavut.
Please call our Sales Department Toll Free; 1-866-696-7189

If you require shipping to the U.S. please call our Sales Department Toll Free; 1-866-696-7189

Customers with an address containing a PO Box, Suburban Service, General Delivery, Rural Route or other designated route which cannot accept certain courier or freight deliveries, please restrict your orders to items that you can receive at your location or provide an alternative address that verifies with your payment option chosen. Packages cannot be redirected unless the original order were to be cancelled and then reordered with an approved shipping address.

*Note: Gibbys Electronic Supermarket will not be liable for any delay that is due to causes beyond their control including and without limitation to weather-related events, other uncontrollable shipping delays and breakdowns by the courier services beyond our control.*