Shipping Details


Shipping Information
Shipping Cost & Delivery Times
Split Shipments
U.S. Orders
International Orders
Delivery Area
Track Your Orders
Order Modification
Shipping Damage
Return Policy
How to Return an Item

Shipping Information
The time between when you place your order online and when you receive your item(s) is broken up into two phases:

Processing and Delivery
Processing is when we verify the details of your billing information and prepare your item for shipping in our warehouse. There can also be a slight delay if your item is no longer in stock.  If additional time is needed to await the arrival of your product, you will be notified of the delay.

Delivery times can vary based on the shipping method chosen for your specific product as well as the destination of the shipment. Gibbys Electronic Supermarket uses Canpar (www.canpar.ca) and Same Day (www.sameday.ca) as their carriers.

All products are shipped in their original manufacturers cartons with appropriate packaging and are able to be shipped anywhere without concern for damage of the product due to shipping. If within 48 hours of receiving your product, and internal damage is found, call Gibbys Electronic Supermarket toll free and we will issue an RA# (return authorization number) and arrange to have the product picked up at our expense and a new unit will be sent to you at our expense.
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Shipping Cost & Delivery Times
Please note that, for security reasons, we require the Shipping and billing address of the credit card holder be the same. We do not ship to addresses other than what the issuing credit card verifies as the billing address of the cardholder. We will ship to an alternate address only if the address is on file with your credit card issuing company. Simply call your credit card company and add the secondary address to your file, then we can verify that address with the credit card company.

Credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment. Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.

The product is shipped as soon as the order is processed and the inventory is available. If a product is out of stock in our warehouse, we may be unable to obtain a precise date of availability from the manufacturer. However, we try our best to confirm availability dates. Before processing the order, we also verify the validity of the credit card by contacting the issuing organization. Shipping, duty, brokerage, and insurance charges are non-refundable; however, we will refund your original shipping cost if the return is a result of our error.

Orders may ship via a number of couriers based on size, service level selected and geographic location.
We offer these shipping methods for most items:

  • Same Day – Ground Service – Home Way Service- 2 man Service – Bronze Level delivery to the threshold – used for televisions 50”(or larger) televisions or larger packages.
  • Canpar– Standard delivery- 1 man service – smaller items (receivers, DVD players, speakers, car audio, etc.)

For remote locations, add 2-5 days to each shipping method.  If you are not sure whether your location is remote, please contact us at

Please note: Shipping times do not include processing time (most in-stock items generally take 2 – 5 business days to process).

Customers with an address containing a PO Box, Suburban Service, General Delivery, Rural Route or other designated route which cannot accept certain courier or freight deliveries, please restrict your orders to items that you can receive at your location or provide an alternative address.
Gibbys Electronic Supermarket will not be liable for any delay that is due to causes beyond its control including without limitation, weather-related and other uncontrollable shipping delays.

How Shipping Costs Are Determined
We work hard every day to bring you the lowest possible shipping cost.

The shipping cost for most items is based on the item’s size, weight, shipping method and delivery address.

We show an estimated shipping cost in your shopping cart, based on our lowest-price shipping method and assuming all items in your cart are going to a single address within Canada.

Certain items may qualify free shipping or other special promotional shipping prices from time to time. Offers vary depending on where you live, the items you select and your preferred shipping method. Qualifying items and the associated offers will be identified on the order pages. Ensure that you have entered your postal code correctly to see the offers that are available to you. If you have more than one item in your cart, different shipping rates may apply.

Promotional rates apply for personal orders for delivery to residential addresses in Canada only. Offers are subject to change without notice.
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Split Shipments
Due to varying item availability, your items may be shipped separately when you place an order containing multiple items. If we have an item on back-order, we will send available items first.  We will not charge you extra shipping fees for split shipments.
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Delivery Area
At this time, we can only accept orders from customers who can pay with credit cards issued by a Canadian bank or an American bank, and are shipping to addresses in Canada or the United States.
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Track Your Orders
When your package has been picked up by the delivery company, we send you a tracking number for your package.  You may then track your package at www.canpar.ca or www.sameday.ca

Canpar will send you an automated email (if one has been provided to us) once your item has been processed and shipped stating the attempted delivery date. One attempt will be made, if the consignee is not home, they will be left a doorknocker and advised to call our Customer Service Department, and they will reference the number on the slip at their door.  They will then be advised of the Smart Spot location where they can pick up their parcel.  They will also be advised to bring proof of ID and address.

The Canpar customer service number is 1-800-387-9335.
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Order Modification
Your order begins processing immediately after you click Place Order on the “Confirm and Submit” page. There is a limited time after you submit your order when it may be possible to change your shipping address, shipping method or payment method, but once the order moves into the shipping process, it cannot be modified.

To request a modification after you have submitted your order, please contact customer service at  with your order number for quick resolution.

It is important that your Name and Shipping Address exactly match the Name and Address associated with the credit card.  We will contact you if we are having problems verifying the card.
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U.S. Orders

For U.S. orders we accept bank wire transfers and PayPal payments. We do not accept credit cards for U.S. orders.
Please contact us at 1-877-761-6354 for more information.

  • U.S. orders require payment in full by PayPal or Bank Wire Transfer.
  • All shipments are insured for the value of the transaction from shipping damages.
  • If there is any evidence of external damage, please refuse the shipment and mark it on the bill of lading that it was refused due to the damage.
  • Please unpack and inspect your shipment within 48 hours. If there are any shipping internal damages please contact us within 48 hours of receiving the shipment at 1-877-761-6354. Gibbys must make a claim to the shipping company within 48 hours of you receiving the package, so it is imperative that you check the contents within 48 hours of receiving the package. There are no further claims allowed for internal damage after the 48-hour period of receiving the package.
  • If within 48 hours of receiving your product, and internal damage is found, call Gibbys Electronic Supermarket toll-free and we will issue an RA# (Return Authorization Number) and arrange to have the product picked up at our expense. A new unit will be sent to you at our expense. All items considered for replacement must be returned in original as New Condition, complete with all packaging materials and accessories.  No returns are accepted without a prior Return Authorization Number.
  • USA orders are for the continental USA only. If not considered “continental USA” then the order is considered an international order. For further information please call Gibbys at 905-685-7611.
Any local taxes, duty or brokerage fees are extra and are your responsibility. The cost of shipping is evaluated on an item-by-item basis depending on the size and weight of the item in addition to the delivery location.

Minimum shipping charges to the US are $19.99. Brokerage fees are extra. If the cost is more than $19.99, you will be contacted before the product is shipped, and informed of the additional shipping costs.


International Orders

For International orders we only accept bank wire transfers. Please contact Customer Service at  to get the details about a bank wire transfer or call toll-free 1-877-761-6354 for more information. We do not accept credit cards or PayPal for international orders.

  • International orders require payment in full by bank wire transfer.
  • All shipments are insured for the value of the transaction from shipping damages.
  • After the funds clear our bank the product would then get shipped.
  • Please unpack and inspect your shipment within 48 hours. If there are any shipping internal damages please contact us within 48 hours of receiving the shipment at 1-877-761-6354. Gibbys must make a claim to the shipping company within 48 hours of the customer receiving their package, so it is imperative that you check the contents of the package within 48 hours of receiving the package. There are no further claims allowed for internal damage after the 48-hour period of receiving the package.
  • If within 48 hours of receiving your product, and internal damage is found, call Gibbys Electronic Supermarket toll free and we will issue an RA# (return authorization number) and arrange to have the product picked up at our expense and a new unit will be sent to you at our expense. All items considered for replacement must be returned in original as new condition, complete with all packaging materials and accessories.
The cost of shipping for international orders is evaluated on an item-by-item basis depending on the size and weight of the package. Please contact us at 1-877-761-6354 or 905-685-7611 for more information.

Shipping Damage
All shipments are insured for the value of the transaction from shipping damages. If there is any evidence of external damage, please refuse the shipment and mark it on the bill of lading that it was refused due to the damage. If there are any shipping internal damages please contact us within 48 hours of receiving the shipment at 1-877-761-6354. Gibbys must make a claim to the shipping company within 48 hours of the customer receiving their package, so it is imperative that you check the contents of the package within 48 hours of receiving the package. There are no further claims allowed for internal damage after the 48-hour period of receiving the package. If within 48 hours of receiving your product, and internal damage is found, call Gibbys Electronic Supermarket toll free and we will issue an RA# (return authorization number) and arrange to have the product picked up at our expense and a new unit will be sent to you at our expense. All items considered for replacement must be returned in original as new condition, complete with all packaging materials and accessories.
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Return Policy
Our goal is to satisfy our customers by exchanging, repairing, or refunding items that don’t meet your satisfaction, whenever possible.

All new products sold through Gibbys Electronic Supermarket come with original manufacturers warranties and are valid at all authorized service depots across Canada. If you cannot find a local service depot you can call Gibbys Electronic Supermarket toll free at 1-877-761-6354 and we can help you locate the closest authorized service depot to you. Gibbys Electronic Supermarket is an authorized dealer for all brands that it sells.

Goods can be returned to Gibbys Electronic Supermarket (shipping charges are customers responsibility) to fulfill Canadian warranties or sent to an authorized manufacturers service depot in Canada with your original bill of sale. To find an authorized service depot you can call Gibbys Electronic Supermarket at 1-877-761-6354 and we can help locate a service depot in your area. All refurbished products come with warranties that vary depending on the manufacturer.

Warranties will be stated with the product or on the product description. Gibbys Electronic Supermarket occasionally offers manufacturers refurbished products, and they will be clearly marked in the description of the product if they are refurbished. Otherwise all items sold by Gibbys Electronic Supermarket are brand new factory sealed items with full manufacturers warranties valid at any authorized manufacturers service depots across Canada.

Any warranty repairs must be returned with a copy of the original bill of sale or sent to an authorized service depot in Canada. Warranty cards are not sufficient.

If you ship the product to us for repair, we pay for shipping the repaired product back to you.
You pay for getting the product to us for repair.
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How to Return an Item
In-Store Purchases
Bring the item you wish to return along with all original accessories, packaging and your receipt to a store.

Online Purchases
Returning an item to a store:

  1. Bring the item you wish to return along with all original accessories, packing material, and eCommerce receipt.
  2. If you do not have the eCommerce receipt, you will need to provide your name, email address, and/or order number, so the store can verify the order information with Customer Service.

Returning an item by mail:
Please contact Customer Service at
Customer Service will initiate the return by creating a returns shipping label and emailing it to you.
You can then print out and affix the label to the box. Please pack your item carefully, along with all original packing materials, accessories, and the original eCommerce receipt.
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