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All new products sold through Gibbys Electronic Supermarket come with an original manufacturers warranty and are valid at all authorized service depots across Canada. If you cannot find a local service depot, you can call Gibbys Electronic Supermarket toll free at 1-866-696-7189 and we can help you locate the closest authorized service depot to you. Gibbys Electronic Supermarket is an authorized dealer for all brands that it sells. Goods can be returned to Gibbys Electronic Supermarket (Shipping charges are the customers responsibility) to fulfill Canadian warranties or sent to an authorized manufacturers service depot in Canada with your original bill of sale.
Additionally, Gibbys Electronic Supermarket offers “B Stock” products. They will be clearly marked in the description of the product when they are “B Stock”. All “B Stock” products come with warranties that vary (Generally 1 year) depending on the manufacturer. Otherwise, all items sold by Gibbys Electronic Supermarket are brand new, factory sealed items with full manufacturer’s warranties valid at any authorized manufacturers service depots across Canada. “B- Stock” can also be referred to as refurbished or recertified and are all recertified and tested by the manufacturer.
“Open Box” items are also offered that come with original factory warranty but sold for a lesser price than the equivalent new model.
Any warranty repairs must be returned with a copy of the original bill of sale or sent to an authorized service depot in Canada. Warranty cards are not sufficient.
You ship the product to us to facilitate the repair at your cost, we pay the shipping to get the repaired product back to you.
Some products on our website are listed as “Special Order”. These are items that we do not normally stock but we’re happy to order for you. When you place your order on our website, we will in turn order the product from the manufacturer. When your “Special Order” arrives from the manufacturer, we will ship it to you as soon as possible.
Delivery estimates are approximations. You will be charged as soon as the order is placed.
Orders billed to PayPal, Visa , American Express, Master Card or Discover will be charged immediately upon checkout.
“Special Order” products are:
Please Allow Additional Shipping Time if:
• Your address is in a remote location
• We have sold out of your product
• Your product is shipped directly from the manufacturer, i.e. car audio
Special shipping arrangements may be possible for: Yukon, Northwest Territories, and Nunavut.
Please call our Sales Department Toll Free; 1-866-696-7189
If you require shipping to the U.S. please call our Sales Department Toll Free; 1-866-696-7189
Customers with an address containing a PO Box, Suburban Service, General Delivery, Rural Route or other designated route which cannot accept certain courier or freight deliveries, please restrict your orders to items that you can receive at your location or provide an alternative address that verifies with your payment option chosen. Packages cannot be redirected unless the original order were to be cancelled and then reordered with an approved shipping address.
*Note: Gibbys Electronic Supermarket will not be liable for any delay that is due to causes beyond their control including and without limitation to weather-related events, other uncontrollable shipping delays and breakdowns by the courier services beyond our control.*
IMPORTANT: Products must be new and show no signs of use or installation or Gibbys Electronic Supermarket will refuse the return or charge a restocking fee. Bonus products, promotional bundles, free accessories, loyalty points, gift cards or other products that are not returned but were included in a promotion with the product returned, will be deducted at the value of their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
We recommend that you keep all the packing material for a minimum of 15 days in case a return or exchange are necessary and for the warranty term of the product in case shipping is necessary
Before initiating a return please follow the important guidelines listed below:
Final Sale Items – IMPORTANT:
Products must be new and show no signs of use or installation or Gibbys Electronic Supermarket will refuse the return or charge a restocking fee. Bonus products, promotional bundles, free accessories, loyalty points, gift cards or other products that are not returned but were included in a promotion with the product returned, will be deducted at the value of their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Unfortunately, we are unable to accept returns or exchanges on the following items:
If there is any evidence of external damage, please call Gibbys first toll free at 866-696-7189 and then refuse the shipment.
Once verified by Gibbys service department and mark it on the bill of lading that it was refused due to the damage. Any shortage or damage must be reported within 48 hours of delivery by calling 866-696-7189 and email us at email@example.com.
Once your RAN# number is issued an email will be sent out to you containing your Return Mailing Label. The label is only valid for 5 days and is specifically coded by each shipment and is valid within Canada only. Our Terms and conditions are subject to change without notice.
Gibbys Electronic Supermarket will accept returns of factory-sealed or open like-new merchandise within the terms of our policy. The original manufacturer’s packaging is required for an exchange or a refund. Refunds will be made in the same manner as the original form of payment (Credit Card, PayPal, Check, etc.). Please note that additional fees may apply or the exchange or refund might be refused in the event of missing parts or accessories, or original packaging. Refunds are valid and available for 15 days from the original purchase date. Exchanges are valid for 15 days from the original purchase.
When you receive your package from us we recommend that you keep all packing material for at least 15 days in case you need to return or exchange it or for the length of the warranty in case of shipping.
If you live in or around the Niagara Region area and would like to return your item to our store, please follow the steps below to obtain a refund:
Please follow the steps below for a successful return & refund:
IMPORTANT: In order for us to process any refund, return or exchange we will require your original Gibbys Electronic Supermarket receipt.
Please note that unless you have purchased a refurbished “B-Stock” product or “Open box” product, (Which will be clearly indicated at the time of your purchase and on your invoice) Gibbys Electronic Supermarket only ships brand new, factory sealed products from our store. This is done to eliminate any possibility of miscommunication when a product is being returned for refund or exchange.
For items returned to either a retail store or mailed in, we will verify that the product meets the criteria listed above with regard to original condition and packaging. Once we have verified this and verified the serial numbers, we will be happy to process your refund or exchange. (Shipping or delivery charges are non-refundable) You can expect your refund to be processed within 5 to 7 business days of us receiving the product.
Local Pick-Up orders cannot be released unless the individual picking up the order is the individual that placed the order and presents Valid Photo ID (ie. Drivers License or Age of Majority Card) at the time of the pick up. The name and address on this identification must match the billing information associated with the order. A photocopy will be taken of this identification at the time of pick-up.
As easy as we try to make it, we realize that returning merchandise is no fun. So if you have any doubts or concerns about your purchase, our knowledgeable staff have all the information you need to feel comfortable with your order before you place it.
Please call us at 1-866-696-7189 with any questions about the item(s) you intend to purchase.
Gibbys strives to ensure that the contents are accurate and reliable. However, Gibbys and its agents are not infallible and errors and/or omissions may sometimes occur. Therefore, Gibbys disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this website and any links thereto and there from, including, without limitation, as to the merchantability, non-infringement of intellectual property, or fitness for any particular purpose. Gibbys does not warrant the accuracy, currency or completeness of the contents, including, without limitation, any information relating to prices or availability.
For current inventory and availability, please call the store directly at 1-866-696-7189. Gibbys will from time to time revise the contents and/or the products, services described therein and reserves the right to make such changes without any obligation to notify past, current or prospective visitors of this website. Gibbys reserves the right to limit quantities available for sale or sold, and the right at any time to reject, cancel or terminate any order for any reason. If the price of any product was incorrectly displayed on our website, we will provide you with an opportunity to place an order at the correct price.
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