Gibbys Electronic Supermarket On-Line Shipping and Return/Exchange Policy and Terms of use of the website www.gibbyselectronicsupermarket.ca
Please note that, for security reasons, we require the Shipping and billing address of the credit card holder be the same. We do not ship to addresses other than what the issuing credit card verifies as the billing address of the cardholder.
We will ship to an alternate address only if the address is on file with your credit card issuing company. Simply call your credit card company and add the secondary address to your file, then we can verify that address with the credit card company. Please note, credit card processing can take up to 3-5 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment. Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment. The product is shipped as soon as the order is processed and the inventory is available. For current product inventory and availability please call the store direct at 1-877-761-6354. If a product is out of stock in our warehouse, we may be unable to obtain a precise date of availability from the manufacturer. However, we try our best to confirm availability dates. Before processing the order, we also verify the validity of the credit card by contacting the issuing organization. Shipping, duty, brokerage, and insurance charges are non-refundable; however, we will refund your original shipping cost if the return is a result of our error.
Shipping
All products are shipped in their original manufacturer’s cartons with appropriate packaging and are able to be shipped anywhere without concern for damage of the product due to shipping. Gibbys ships thousands of items across the country every year with less than 1% of products arriving in a damaged state. All items are manufactured at various locations around the world and are packaged to arrive without concern for damage. All items are insured for the value of the item. If within 48 hours of receiving your product, and internal damage is found, call Gibbys Electronic Supermarket toll free and we will issue an RA# (return authorization number) and arrange to have the product picked up at our expense and a new unit will be sent to you at our expense. All items considered for replacement must be returned in original as new condition, complete with all packaging materials and accessories. If there is any evidence of external damage, please refuse the shipment and mark it on the bill of lading that it was refused due to the damage and upon Gibbys receiving the original shipment back to us, we will re send a new item at no additional cost to the customer.
Warranty
All new products sold through Gibbys come with an original manufacturers warranties and are valid at all authorized service depots across Canada. If you cannot find a local service depot you can call Gibbys toll free at 1-877-761-6354 and we can help you locate the closest authorized service depot to you. Gibbys is an authorized dealer for all brands that it sells.
Goods can be returned to Gibbys (shipping charges are customers responsibility) to fulfill Canadian warranties or sent to an authorized manufacturers service depot in Canada with your original bill of sale. To find an authorized service depot you can call Gibbys at 1-877-761-6354 and we can help locate a service depot in your area. All refurbished products come with warranties that vary depending on the manufacturer. Warranties will be stated with the product or on the product description. Gibbys occasionally offers manufacturers refurbished products, and they will be clearly marked in the description of the product if they are refurbished. Otherwise all items sold by Gibbys are brand new factory sealed items with full manufacturers warranties valid at any authorized manufacturers service depots across Canada.
Any warranty repairs must be returned with a copy of the original bill of sale or sent to an authorized service depot in Canada. Warranty cards are not sufficient.
If you ship the product to us for repair, we pay for shipping the repaired product back to you.
You pay for getting the product to us for repair.
Shipping Charges and Shipping Estimate Charges
Shipping estimate* charges indicated during the checkout process are an estimate only. If the actual shipping charge is lower than the shipping estimate* then the lower charge would be charged to the credit card. If the actual shipping charges total more than the shipping estimate* provided an email will be sent to verify the shipping charges before any charges are billed to your credit card. The shipment of orders to certain remote locations, with postal codes starting with the following: (A0A-A9Z, B0A-B9Z, C0A-C9Z, E0A-E9Z, G0B-G0L, G0T-G0W, G3L-G4Z, J0M-J0M, J9E-J9E, J9K-J9Z, T0A-T0B, T0E-T1X, T6W-T7W, T8P-T8Z, T9G-T9Z, V0A-V0L, V0N-V1L, V1N-V2V, V3G-V3G, V8A-V8K, V9G-V9Z, X0A – X9Z, Y0A – Y9Z) may have additional costs associated with the shipments.
What if I live in the Far North or a very isolated area?
For some shipping addresses located in the three territories of Canada or in isolated rural areas, the actual shipping charge on larger items such as televisions, stands or large speakers may exceed those that are calculated at the time you place your order and indicated as shipping estimate. Once we receive your order, we will get an exact quote for shipping and notify you of any extra charges prior to shipping your order. If after this notification you are uncomfortable with the actual shipping charges, your order can simply be cancelled.
*Please note: products of 100 pounds or more, heavy furniture pieces, or TV sizes of 50″ or larger would be subject to our NEW HomeWay Delivery service. Trust Gibbys Homeway for your large item purchases for your household deliveries.
As a specialized service by one of Canada’s leading national transportation companies, the dedicated driver teams at HomeWay add an extra level of security and professionalism to the home delivery market.
Features include:
- Scheduled appointment deliveries throughout Canada’s largest centers
- Ground transportation options from Gibbys Electronic Supermarket Warehouse to anywhere in Canada
- Specially equipped, uniformed driver teams dedicated to the safe and expeditious delivery of your order
Three levels of service 1) Bronze 2) Silver 3) Gold to suit your delivery requirements and budget. Additional charges will apply for these services and an email will be sent to you before processing your order if additional charges will apply to your order for you to approve
- Bronze Service: Shipped to our customer’s door
- Silver Service: Shipped to our customer’s door PLUS placement to the applicable room
- Gold Service: Shipped to our customer’s door PLUS placement to the applicable room PLUS unpacking and disposing of the unwanted material.
All shipping estimates provided during the checkout process include 1)Bronze Service: Shipped to our customer’s door with 2 men to deliver the product.
For Silver or Gold service please call Gibbys Electronic Supermarket toll free at 1-877-761-6354 and they will be glad to quote the additional services if required.
Call Gibbys for full details of large sized products or products of 100 pounds or more at 1-877-761-6354. Place the order online and then we send a confirmation email of the shipping charges if it is more than the Shipping Estimate*. Upon your approval of the total with shipping charges, applicable taxes and environmental fees is then billed to your credit card. You can call Gibbys during regular business hours at 1-877-761-6354 to get a shipping estimate on any item before you place the order on-line as well.
Shipments by Sameday Worldwide
We use Sameday Worldwide for shipping most larger items of 100 pounds per box and the shipping charges will be based on actual cost. Shipping time: 3 to 7 business days in most cases. All shipments are insured for the value of the transaction from shipping damages. If there is any evidence of external damage, please refuse the shipment and mark it on the bill of lading that it was refused due to the damage. If there are any shipping internal damages please contact us within 48 hours of receiving the shipment at 1-877-761-6354. Gibbys must make a claim to the shipping company within 48 hours of the customer receiving their package, so it is imperative that you check the contents of the package within 48 hours of receiving the package. There are no further claims allowed for internal damage after the 48-hour period of receiving the package. If within 48 hours of receiving your product, and internal damage is found, call Gibbys Electronic Supermarket toll free and we will issue an RA# (return authorization number) and arrange to have the product picked up at our expense and a new unit will be sent to you at our expense. All items considered for replacement must be returned in original as new condition, complete with all packaging materials and accessories.
Canadian Shipments by Can Par, UPS or Canada Post Xpresspost for smaller items
Shipping time: 3 to 7 Business Days.
All shipments are insured for the value of the transaction from shipping damages. If there is any evidence of external damage, please refuse the shipment and mark it on the bill of lading that it was refused due to the damage. Please unpack and inspect your shipment within 48 hours. If there are any shipping internal damages please contact us within 48 hours of receiving the shipment at 1-877-761-6354. Gibbys must make a claim to the shipping company within 48 hours of the customer receiving their package, so it is imperative that you check the contents of the package within 48 hours of receiving the package. There are no further claims allowed for internal damage after the 48-hour period of receiving the package. If within 48 hours of receiving your product, and internal damage is found, call Gibbys Electronic Supermarket toll free and we will issue an RA# (return authorization number) and arrange to have the product picked up at our expense and a new unit will be sent to you at our expense. All items considered for replacement must be returned in original as new condition, complete with all packaging materials and accessories.
US Shipments by Same Worldwide, Can Par, UPS or Canada Post Xpresspost USA
Shipping time: Varies depending on the State
Any local taxes, duty or brokerage are extra and are your responsibility unless stated in the delivery price as included. The cost of shipping is evaluated on an item -by-item basis depending on the size and weight of the item. Minimum shipping charges to the US are $19.99. If the cost is more than $19.99, and before the product is shipped, you will be contacted and informed of the shipping costs above and beyond the $19.99 minimum shipping charge. Nothing gets billed to your credit card until the customer approves all charges. Please contact us at 1-877-761-6354 for more information. All shipments are insured for the value of the transaction from shipping damages. If there is any evidence of external damage, please refuse the shipment and mark it on the bill of lading that it was refused due to the damage. Please unpack and inspect your shipment within 48 hours. If there are any shipping internal damages please contact us within 48 hours of receiving the shipment at 1-877-761-6354. Gibbys must make a claim to the shipping company within 48 hours of the customer receiving their package, so it is imperative that you check the contents of the package within 48 hours of receiving the package. There are no further claims allowed for internal damage after the 48-hour period of receiving the package. If within 48 hours of receiving your product, and internal damage is found, call Gibbys Electronic Supermarket toll free and we will issue an RA# (return authorization number) and arrange to have the product picked up at our expense and a new unit will be sent to you at our expense. All items considered for replacement must be returned in original as new condition, complete with all packaging materials and accessories. No returns are accepted without a prior Return Authorization Number.
International Shipments
Shipping time: Varied
The cost of shipping for international orders is evaluated on an item -by – item basis depending on the size and weight of the package. Please contact us at 1-877-761-6354 or 905-685-7611 for more information. For International orders we only accept bank wire transfers. Please contact customer service by email to get the details about a bank wire transfer. We do not accept credit cards for international (outside of continental North America) orders. International orders require payment in full by bank wire transfer first. All shipments are insured for the value of the transaction from shipping damages. After the funds clear our bank the product would then get shipped.
If there is any evidence of external damage, please refuse the shipment and mark it on the bill of lading that it was refused due to the damage. Please unpack and inspect your shipment within 48 hours. If there are any shipping internal damages please contact us within 48 hours of receiving the shipment at 1-877-761-6354. Gibbys must make a claim to the shipping company within 48 hours of the customer receiving their package, so it is imperative that you check the contents of the package within 48 hours of receiving the package. There are no further claims allowed for internal damage after the 48-hour period of receiving the package. If within 48 hours of receiving your product, and internal damage is found, call Gibbys Electronic Supermarket toll free and we will issue an RA# (return authorization number) and arrange to have the product picked up at our expense and a new unit will be sent to you at our expense. All items considered for replacement must be returned in original as new condition, complete with all packaging materials and accessories.
Gibbys On- Line Return/ Exchange Policy
Gibbys offers a 14-day refund from the invoice date of sale and a 14-day exchange from the invoice date of sale for most merchandise purchased on-line. Exceptions are listed below. In store terms and conditions may vary. Please see in store for terms and conditions when purchasing in store
Returnable items can be shipped back by mail or original carrier the product was shipped via after receiving a return authorization number from Gibbys Customer Service. Shipping costs and duties if applicable to return an item are the responsibility of the customer unless the shipping was due to an error on our part.
All items considered for exchange or refund must be returned in original as new condition, complete with all packaging materials and accessories. No returns are accepted without a prior Return Authorization Number.
You should check your shipment upon receipt. If there is any evidence of external damage, please refuse the shipment and mark it on the bill of lading that it was refused due to the damage. Any shortage or damage should be reported within 48 hours by calling Gibbys at 1-877-761-6354 or Email Us –
. Defective merchandise will be replaced with a like item upon return of the defective merchandise. Please unpack and inspect your shipment within 48 hours. If there are any shipping internal damages please contact us within 48 hours of receiving the shipment at 1-877-761-6354 or by email at . Gibbys must make a claim to the shipping company within 48 hours of the customer receiving their package, so it is imperative that you check the contents of the package within 48 hours of receiving the package. There are no further claims allowed for internal damage after the 48-hour period of receiving the package. . If within 48 hours of receiving your product, and internal damage is found, call Gibbys Electronic Supermarket toll free and we will issue an RA# (return authorization number) and arrange to have the product picked up at our expense and a new unit will be sent to you at our expense. All items considered for replacement must be returned in original as new condition, complete with all packaging materials and accessories.
The original receipt must accompany all merchandise to be considered for adjustment and warranty claims. All returns or exchanges are subject to inspection and Gibbys reserves the right to refuse any merchandise.
We do not accept for refund or exchange the following products:
- Installed car audio products
- Non-stocked special order items
- Headphones – For health and safety reasons, no returns will be accepted on any opened pairs of headphones or earbuds. Under extreme circumstances, any returns for headphones and earbuds will be charged a mandatory 15% restocking fee. Shipping charges will not be refunded. *Note: For sanitary reasons- headphones and earphones can ONLY be returned IF un-opened.
Please contact us by e-mail:
Or by phone:
(905-685-7611, or Toll Free: 1-877-761-6354) prior to shipping products back to us.
Any order shipped back collect or without prior return authorization number will be refused.
GENERAL NOTICE
Gibbys strives to ensure that the Contents are accurate and reliable. However, Gibbys and its agents are not infallible, and errors and/or omissions may sometimes occur. Therefore, Gibbys disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this Web site and any links thereto and there from, including, without limitation, as to the merchantability, noninfringement of intellectual property, or fitness for any particular purpose. Gibbys does not warrant the accuracy, currency or completeness of the contents, including, without limitation, any information relating to prices or availability. For current inventory and availability please call the store direct at 1-877-761-6354. Gibbys will from time to time revise the Contents and/or the products, services described therein and reserves the right to make such changes without any obligation to notify past, current or prospective visitors of this Web site. Gibbys reserves the right to limit quantities available for sale or sold, and the right at any time to reject, cancel or terminate any order for any reason. If the price of any product was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price.
Gibbys in store “return and exchange policies” differ from Gibbys online policies so please ask your sales person for full details about returns and exchanges when purchasing products in store.
