Product Returns
You may return most new, factory-sealed or open “like new” merchandise purchased from Gibbys Electronic Supermarket, within 15 days of purchase for a refund or exchange most new, factory-sealed or open “like new” merchandise within 15 days of purchase. Unfortunately, shipping charges incurred cannot be refunded.
If you just don’t like it or Orders listed with free shipping
We will accept your return as long as you pay for the return shipping or a restocking fee equal to the actual shipping costs incurred to ship the product to you. These fees are charged in order to keep item prices consistently low and are based on the actual cost of shipping.
Before initiating a return please follow the important guidelines listed below:
- Please call us first so we can give you a Return Authorization Number (RAN). Returns without this pre authorization will take significantly longer or possible refusal of the returned item.
- Local : 289-275-1050 toll free : 1-866-696-7189
Troubleshooting – Before returning your purchase, try these troubleshooting tips:
- Have you tried turning it off and on again?
- If you need setup help or technical assistance, please call our trained A/V experts for professional help during regular store hours. Just call toll free (1-866-696-7189)
- Have you checked the troubleshooting tips provided in the owner’s manual? There are usually great suggestions from the manufacturer listed here that answer frequently asked questions.
IMPORTANT: Products must be new and show no signs of use or installation or Gibbys Electronic Supermarket will refuse the return or charge a restocking fee. Bonus products, promotional bundles, free accessories, loyalty points, gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted at the value of their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
We recommend that you keep all the packing material for a minimum of 15 days in case a return or exchange are necessary and for the warranty term of the product in case shipping is necessary.
Before initiating a return please follow the important guidelines listed below:
- Please call us first so we can give you a Return Authorization Number (RAN). Shipping and handling to return an item are the responsibility of the customer. We recommend using an insured and track able shipping method as we cannot be responsible for anything lost or damaged on its way back to us.
- Refunds will be issued in the same manner as the original form of payment (credit card, PayPal, etc.) other than cash, in which case a cheque will be issued and could take up to 3-4 days to process.
- Original shipping charges are non-refundable as well as shipping charges to return the product.
- Please note that additional fees may apply in the event of missing parts or accessories or a refusal of the return and refund.
- All returns/exchanges must be accompanied by the original receipt (invoice) from your purchase
- Please ship your return to the address provided with your RMA#. Local: 289-275-1050 | Toll Free: 1-866-696-7189
- Gibbys will open inspect and test the item after it’s been received and can take 3-4 days to get checked before the refund is processed. (Any returned product will be opened and checked for accessories, damage, missing packaging and fully tested before a refund is issued).
Final Sale Items – IMPORTANT: Products must be new and show no signs of use or installation or Gibbys Electronic Supermarket will refuse the return or charge a restocking fee.
Bonus products, promotional bundles, free accessories, loyalty points, gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Unfortunately, we are unable to accept returns or exchanges on the following items:
- Special Order Items or made-to-order products and Custom cut-to-length audio or video cables.
- Any Television that is deemed to fall under the manufacturers “pinched panel” policy that is damaged from mishandling of the product. It is at the sole discretion of the manufacturer to refuse to replace or warranty any TV deemed to be a “pinched panel”. Call the store for full details before unpacking a television to review the “pinched panel” policy and procedure for unpacking ALL televisions. Handling instructions to avoid “pinched panel” issues are include with the shipment of the television and in the tracking number email received form Gibbys before your shipment arrives. Please take extreme care in handling of your televisions and review with anyone who might be unpacking or installing your TV for you.
- Products with an altered serial number or UPC other than what was fulfilled on your original order.
- Products that are missing the original manufacturer’s packaging or original packaging has been damaged or tampered with.
- AV furniture or TV / speaker mounts that have been assembled / installed or removed from its original packaging.
- Consumables in the form of batteries, lamps, software, turntable styli or light bulbs.
- No returns will be accepted on any opened headphones or ear buds for sanitary reasons.
- Installed car audio products or custom home installed products.
- Installed in-ceiling / in-wall speakers or sub-woofers
- Any sign of use – including installation, scratches, or other signs of use such as physical marking, painted grills, screw holes, cut wires or similar would not be returnable.
- Mounted or used sub-woofer enclosures and speaker boxes.
- Blown, punctured or fried speakers, sub-woofers and amplifiers.