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Terms and Conditions
Due to COVID19;
Some of our manufacturers have experienced delays in their ability to supply popular products on a regular basis. As a result you may see some of our products labeled “Out of Stock” or “Coming Soon”. We are working with our suppliers as best we can during these challenging times to fulfill orders for all of our products on this website. Please feel welcome to contact our Sales and Customer Service Departments to answer your questions by phone or email.
Our shipping partners are also working with us to deliver your order safely and quickly. If your delivery or return is taking longer than expected we sincerely apologize. We appreciate your understanding and assure you that we are doing our very best to provide the exceptional service that Gibbys Customers have come to expect.
To enhance customer service and to ensure your package is being delivered safely and confirmed to your address;
During the COVID 19 pandemic, we will be shipping with a status of “Adult Signature Required” on all of our shipments.
This means that the delivery company will require the receiver at the destination address to show Government-Issued ID with Proof of Age of 18 years or older. The receiver will not need to physically sign for the delivery after showing the ID.
This allows for safe physical distancing during the COVID 19 pandemic. This practice also helps to protect you, the buyer, and us, the seller, as it will verify the delivery and receipt of the product.
Due to the value of the items, we ship we do NOT leave any packages at the door or elsewhere. All deliveries must be recorded as received by a person over the age of 18 years as described above. We also cannot redirect any packages to a different address. All products must be delivered to the exact address shown on the purchase order.
Thank you for your understanding and support.
Terms and Conditions
Please note that, for security reasons, we will only ship to the verified address of the credit card and or the PayPal account holder for each transaction and is processed through our on line payment system. If you wish to change the shipping address a new transaction would have to be completed and the original transaction cancelled. Once your order has been approved it is sent to our warehouse for shipment. The product is shipped as soon as the order is processed and the inventory is available. For current product inventory and availability please call the store direct at 1-866-696-7189. If a product is out of stock in our warehouse, we may be unable to obtain a precise date of availability from the manufacturer. However, we try our best to confirm availability dates and communicate that to you as soon as possible.
Warranty
All new products sold through Gibbys Electronic Supermarket come with an original manufacturers warranties and are valid at all authorized service depots across Canada. If you cannot find a local service depot you can call Gibbys Electronic Supermarket toll free at 1-866-696-7189 and we can help you locate the closest authorized service depot to you. Gibbys Electronic Supermarket is an authorized dealer for all brands that it sells. Goods can be returned to Gibbys Electronic Supermarket (shipping charges are customers responsibility) to fulfill Canadian warranties or sent to an authorized manufacturers service depot in Canada with your original bill of sale. To find an authorized service depot you can call Gibbys at 1-866-696-7189 and we can help locate a service depot in your area.
Gibbys Electronic Supermarket also offers “B Stock” products. They will be clearly marked in the description of the product when they are “B Stock”. All “B Stock” products come with warranties that vary (generally 1 year warranty) depending on the manufacturer. Otherwise all items sold by Gibbys Electronic Supermarket are brand new factory sealed items with full manufacturer’s warranties valid at any authorized manufacturers service depots across Canada. B- Stock can also be referred to as refurbished or re certified and are all re certified and tested by the manufacturer. We also offer “Open Box” items that come with original factory warranty, but sold for a lesser price than the equivalent new model.
Any warranty repairs must be returned with a copy of the original bill of sale or sent to an authorized service depot in Canada. Warranty cards are not sufficient.
You ship the product to us to facilitate the repair at your cost, we pay for shipping the repaired product back to you
Special Orders
Some products on our website are listed as “Special Order”. These are items that we do not normally stock but we’re happy to order for you. When you place your order on our website we will in turn order the product from the manufacturer. When your “Special Order” arrives from the manufacturer we will ship it to you
Please Note;
Delivery estimates are approximations. You will be charged as soon as the order is placed.
Orders billed to PayPal, Visa , American Express, Master Card or Discover will be charged immediately upon checkout.
“Special Order” products are;
- Final sale
- Non-returnable
- Non-refundable
- Paid in full in advance of ordering – your method of payment will be charged at time of order
- Timing of arrival will be determined by the manufacturer’s delivery schedule to Gibby’s. (Approx. 30-45 Days) In the event a product takes longer than 45 days Gibbys will contact you and offer some alternatives.
- No price protection on special order items
Pre-Order Items
Some items on our website are listed as “Pre-Order”. These items are new product releases from the manufacturer. As an authorized dealer for all of the brands we carry, Gibbys will be one of the first companies in Canada to receive inventory of these products. When you place your order on our website we will in turn order the product from the manufacturer. Shipping times may vary depending on manufacturer shipping dates.
Back-Order Items
Some items on our website are listed as “Back-Order”. These are items that we currently do not have stock of but the product can be or have been ordered. When you place your order on our website we will in turn order the product from the manufacturer. Shipping times may vary depending on manufacturer shipping dates.
Bundles
At Gibbys we have one of the widest ranges of Home Electronics Bundles. In most cases we have stock of all of the items in each bundle. If we do not have stock of all items in the bundle you will see this note in the listing on our website; “Order Now – Limited Quantities – Items may ship separately – Call to Inquire”. This means that we have some of the items in stock and we will ship those items to you immediately, the other items that we do not have stock of will be shipped to you upon arrival from the manufacturer. If you would like to confirm which items are out of stock prior to placing your order please call us Toll Free at 1.866.696.7189 or use our chat service.
Shipping Charges and Shipping Estimate Charges
Shipping charges are an estimate only during the checkout process. This is due to the extreme cost of shipping within Canada and the inability to accurately estimate on line every postal code, and every size of every item within Canada. Therefore we offer an estimate for shipping to most major cities within Canada (with the majority of postal code exceptions listed below). If the charges total more than the shipping estimate*, we will contact you to approve these additional shipping charges. The shipment of orders to certain remote locations, containing but not limited to postal codes starting with the following: (A0A-A9Z, B0A-B9Z, C0A-C9Z, E0A-E9Z, G0B-G0L, G0T-G0W, G3L-G4Z, J0M-J0M, J9E-J9E, J9K-J9Z, T0A-T0B, T0E-T1X, T6W-T7W, T8P-T8Z, T9G-T9Z, V0A-V0L, V0N-V1L, V1N-V2V, V3G-V3G, V8A-V8K, V9G-V9Z, X0A – X9Z, Y0A – Y9Z) may have additional costs associated with the shipments.
What if I live in the Far North or a very isolated area?
For some shipping addresses located in the three territories of Canada or in isolated rural areas, the actual shipping charge on larger items such as televisions, stands or large speakers may exceed those that are calculated at the time you place your order and indicated as shipping estimate*. Once we receive your order, we will get an exact quote for shipping and notify you of any extra charges prior to shipping your order if any.
*Call Gibbys for full details of large sized products or products of 75 pounds or more at 1-866-696-7189 before ordering is preferred. You can call Gibbys during regular business hours to get an actual shipping cost on any item before you place the order on-line as well.
Free Shipping
In the case where free shipping is indicated, or shipping is indicated as $0.00, it means the shipping cost is covered by Gibbys and included in the price up to a maximum of 7% of the value of the product. If the actual shipping cost is more than 7 % of the value of the product we will get an exact quote for shipping and notify you of any extra charges prior to shipping your order. If you do not approve the additional cost we will cancel the order for you and release any amounts on hold on your credit card. Orders listed on line with or as “Free Shipping” will be charged for the original freight at whatever the cost of the freight incurred came out to. That amount will be a separate line on your invoice, but included in the total price where indicated with free shipping or shipping indicated as $0.00
Napoleon Fireplaces Shipping Information
PLEASE NOTE
- Napoleon fireplaces are directly shipped from Napoleon and are brand new and factory sealed.
- Napoleon fireplaces are all special order and therefor non refundable or exchangeable once ordered.
- Please make sure to you have ordered the correct model and have checked all specifications before finalizing your purchase.
Napoleon Fireplace orders will usually be processed within 48 hours. When your order is shipped we will email a tracking number to you so you can follow the shipping progress.
Estimated Shipping Times;
5 to 7 business days (Monday to Friday); British Columbia, Alberta, Saskatchewan, and Manitoba.
1 to 3 business days (Monday to Friday); Ontario and Quebec.
3 to 5 business days (Monday to Friday); Nova Scotia, New Brunswick, PEI., Newfoundland/Labrador.
Please note; Additional shipping time may be necessary;
- If your address is in a remote location
- Because of weather delays
As a result of unexpected technical or transportation issues beyond our control.
Shipping Time: 1 to 7 Business Days
Gibbys generally ships all in stock product the next business day of a verified order and should arrive to most customers in Canada within 1 to 7 business days, with the exception of holidays and shipping company holiday closures. Gibbys ships from St Catharines , Ontario , Canada.
Please Allow Additional Shipping Time if:
• Your address is in a remote location
• We have sold out of your product
• Your product is shipped directly from the manufacturer, i.e. electronic fireplaces
Special shipping arrangements may be possible for; Yukon, Northwest Territories, and Nunavut. Please call our Sales Department Toll Free; 1-866-696-7189
If you require shipping to the U.S. please call our Sales Department Toll Free; 1-866-696-7189
Product Returns
You may return most new, factory-sealed or open “like new” merchandise purchased from Gibbys Electronic Supermarket, within 15 days of purchase for a refund or exchange most new, factory-sealed or open “like new” merchandise within 15 days of purchase. Unfortunately, shipping charges incurred cannot be refunded.
If you just don’t like it or Orders listed with free shipping
We will accept your return as long as you pay for the return shipping or a restocking fee equal to the actual shipping costs incurred to ship the product to you. These fees are charged in order to keep item prices consistently low and are based on the actual cost of shipping.
Before initiating a return please follow the important guidelines listed below:
- Please call us first so we can give you a Return Authorization Number (RAN). Returns without this pre authorization will take significantly longer or possible refusal of the returned item.
- Local : 289-275-1050 toll free : 1-866-696-7189
Troubleshooting – Before returning your purchase, try these troubleshooting tips:
- Have you tried turning it off and on again?
- If you need setup help or technical assistance, please call our trained A/V experts for professional help during regular store hours. Just call toll free (1-866-696-7189)
- Have you checked the troubleshooting tips provided in the owner’s manual? There are usually great suggestions from the manufacturer listed here that answer frequently asked questions.
IMPORTANT: Products must be new and show no signs of use or installation or Gibbys Electronic Supermarket will refuse the return or charge a restocking fee.
Bonus products, promotional bundles, free accessories, loyalty points, gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted at the value of their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
We recommend that you keep all the packing material for a minimum of 15 days in case a return or exchange are necessary and for the warranty term of the product in case shipping is necessary.
Before initiating a return please follow the important guidelines listed below:
- Please call us first so we can give you a Return Authorization Number (RAN). Shipping and handling to return an item are the responsibility of the customer. We recommend using an insured and track able shipping method as we cannot be responsible for anything lost or damaged on its way back to us.
- Refunds will be issued in the same manner as the original form of payment (credit card, PayPal, etc.) other than cash, in which case a cheque will be issued and could take up to 3-4 days to process.
- Original shipping charges are non-refundable as well as shipping charges to return the product.
- Please note that additional fees may apply in the event of missing parts or accessories or a refusal of the return and refund.
- All returns/exchanges must be accompanied by the original receipt (invoice) from your purchase
- Please ship your return to the address provided with your RMA#. Local: 289-275-1050 | Toll Free: 1-866-696-7189
- Gibbys will open inspect and test the item after it’s been received and can take 3-4 days to get checked before the refund is processed. (Any returned product will be opened and checked for accessories, damage, missing packaging and fully tested before a refund is issued).
Final Sale Items – IMPORTANT: Products must be new and show no signs of use or installation or Gibbys Electronic Supermarket will refuse the return or charge a restocking fee.
Bonus products, promotional bundles, free accessories, loyalty points, gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Unfortunately, we are unable to accept returns or exchanges on the following items:
- Special Order Items or made-to-order products and Custom cut-to-length audio or video cables.
- Any Television that is deemed to fall under the manufacturers “pinched panel” policy that is damaged from mishandling of the product. It is at the sole discretion of the manufacturer to refuse to replace or warranty any TV deemed to be a “pinched panel”. Call the store for full details before unpacking a television to review the “pinched panel” policy and procedure for unpacking ALL televisions. Handling instructions to avoid “pinched panel” issues are include with the shipment of the television and in the tracking number email received form Gibbys before your shipment arrives. Please take extreme care in handling of your televisions and review with anyone who might be unpacking or installing your TV for you.
- Products with an altered serial number or UPC other than what was fulfilled on your original order.
- Products that are missing the original manufacturer’s packaging or original packaging has been damaged or tampered with.
- AV furniture or TV / speaker mounts that have been assembled / installed or removed from its original packaging.
- Consumables in the form of batteries, lamps, software, turntable styli or light bulbs.
- No returns will be accepted on any opened headphones or ear buds for sanitary reasons.
- Installed car audio products or custom home installed products.
- Installed in-ceiling / in-wall speakers or sub-woofers
- Any sign of use – including installation, scratches, or other signs of use such as physical marking, painted grills, screw holes, cut wires or similar would not be returnable.
- Mounted or used sub-woofer enclosures and speaker boxes.
- Blown, punctured or fried speakers, sub-woofers and amplifiers.
Replacement or Returns of Damaged or Defective Items
When you receive your shipment, we ask that you examine it closely prior to opening the factory sealed product packaging.
If there is any evidence of external damage, please, First call Gibbys toll free at 1-866-696-7189 and then refuse the shipment, once verified by Gibbys service department and mark it on the bill of lading that it was refused due to the damage. Any shortage or damage must be reported within 48 hours of delivery by calling 1-866-696-7189 and email us at support@gibbysesm.ca
Manufacturer’s Defective merchandise will be replaced within 30 days of purchase with a comparable item upon return of the manufacturer’s defective merchandise. All defective items will be opened and inspected by Gibbys to verify manufacturers defect. If it is found to not be defective it will be returned to the customers at their expense. Shipping charges will be at our expense in the case of a manufacturer’s defective item. Please unpack and inspect your shipment within 48 hours of delivery. If there are any internal shipping damages please email support@gibbysesm.ca or Call us Toll Free: 1-866-696-7189. There are no further claims allowed for internal damage after the 48 hours of receiving your shipment. All items considered for replacement must be returned in the original packaging with all packaging materials and accessories.
Using our Return Mailing Label
Once your RAN number is issued an email will be sent out to you containing your Return Mailing Label. The label is only valid for 5 days and is specifically coded by each shipment and is valid within Canada only.
Our Terms and conditions are subject to change without notice.
Returning New & Like-new Items
Gibbys Electronic Supermarket will accept returns of factory-sealed or open like-new merchandise within the terms of our policy. The original manufacturer’s packaging is required for an exchange or a refund. Refunds will be made in the same manner as the original form of payment (Credit Card, PayPal, Check, etc.). Please note that additional fees may apply or the exchange or refund might be refused in the event of missing parts or accessories, or original packaging. Refunds are valid and available for 15 days from the original purchase date. Exchanges are valid for 15 days from the original purchase.
Returning TVs & Other Large items
When you receive your package from us we recommend that you keep all packing material for at least 15 days in case you need to return or exchange it or for the length of the warranty in case of shipping.
- If your package was damaged in shipping
we’ll have our carrier contact you to schedule a return. If the package was obviously damaged at the time of delivery, please refuse the delivery and call us at 1-866-696-7189 right away before the driver leaves. - If your TV does not seem to functioning properly
we’ll gladly help troubleshoot and determine how to solve the problem. If we can’t fix it, we’ll arrange for service department to assess the television. If that department doesn’t resolve the issue, we’ll have our carrier contact you to schedule an exchange or return. - If you just don’t like it
we’ll accept your return; we just ask that you pay for the return shipping and any associated processing fees. You’ll also need to package the product in its original box with all of the original packing material, accessories and outer box if necessary. We’ll have our carrier contact you to schedule an exchange or return. Original shipping fees are also non refundable - Please call and review all purchases with our knowledgeable sales staff to avoid unnecessary returns or exchanges at 1-866-696-7189 prior to purchase.
Returns to Our Retail Store
If you live in or around the Niagara Region area and would like to return your item to our store, please follow the steps below to obtain a refund:
- Make sure to include all factory-packaging and all original accessories in the original carton, with all UPC and bar codes intact (incomplete returns may be subject to additional fees and or refusal of exchange or refund).
- Please bring a copy of the original sales receipt or invoice for fast processing
- Bring your package to our retail store:
- Gibbys will open inspect and test the item while you wait so please allow yourself some time (1 hour or more) when returning or exchanging items in store. (any returned product will be opened and checked for serial number verification, accessories , damage, missing packaging and fully tested before a refund is issued)
Gibbys Electronic Supermarket
451 Eastchester Ave E
St. Catharines, ON L2M 6S2
289-275-1050
Shipping Your Return
Please follow the steps below for a successful return & refund:
- Please call us first at 1-866-696-7189 so we can give you a Return Authorization Number (RAN). Packages returned without an RAN number will be refused. Your RAN number is valid for 5 days. Shipping and handling (S&H) and duties if applicable to return an item are the responsibility of the customer and the deduction will be the equivalent to standard shipping costs for that item.
- Local: 289-275-1050 | Toll Free: 1-866-696-7189
- Make sure to include all factory-packed accessories in the original carton, with all UPC and bar codes intact (incomplete returns may be subject to additional fees).
- Return Merchandise must be double-boxed, or with protective packaging if it was originally shipped that way, with no writing on the manufacturer’s box. Please call us at 1-866-696-7189 if you have questions.
- Please choose a shipping carrier and ship your package to the appropriate address:
Gibbys Electronic Supermarket
451 Eastchester Ave E
St. Catharines, ON L2M 6S2
289-275-1050
IMPORTANT: In order for us to process any refund, return or exchange we will require your original Gibbys Electronic Supermarket receipt.
Please note that unless you have purchased a refurbished (B-Stock) product, or (OPEN BOX) product (which will be clearly specified at the time of your purchase and on your invoice), Gibbys Electronic Supermarket only ships brand new, factory sealed products from our store. This is done to eliminate any possibility of miscommunication when a product is being returned for refund or exchange. For items returned to either a retail store or mailed in, we will verify that the product meets the criteria listed above with regard to original condition and packaging. Once we have verified this and verified the serial numbers, we will be happy to process your refund or exchange (shipping or delivery charges are non-refundable). You can expect your refund to be processed within 5 to 7 days of us receiving the product.
Local Pick-Up Orders
Local Pick-Up orders cannot be released unless the individual picking up the order is the individual that placed the order and presents Valid Photo ID(ie. Drivers License, Age of Majority Card) at the time of the pick up. The name and address on this identification must match the billing information associated with the order. A photocopy will be taken of this identification at the time of pick-up.
Questions?
As easy as we try to make it, we realize that returning merchandise is no fun. So if you have any doubts or concerns about your purchase, our knowledgeable staff have all the information you need to feel comfortable with your order before you place it.
Please call us at 1-877-761-6354 with any questions about the item(s) you intend to purchase.
General Notice
Gibbys strives to ensure that the contents are accurate and reliable. However, Gibbys and its agents are not infallible, and errors and/or omissions may sometimes occur. Therefore, Gibbys disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this web site and any links thereto and there from, including, without limitation, as to the merchantability, non-infringement of intellectual property, or fitness for any particular purpose. Gibbys does not warrant the accuracy, currency or completeness of the contents, including, without limitation, any information relating to prices or availability. For current inventory and availability please call the store direct at 1-877-761-6354. Gibbys will from time to time revise the contents and/or the products, services described therein and reserves the right to make such changes without any obligation to notify past, current or prospective visitors of this website. Gibbys reserves the right to limit quantities available for sale or sold, and the right at any time to reject, cancel or terminate any order for any reason. If the price of any product was incorrectly displayed on our website, we will provide you with an opportunity to place an order at the correct price.
