Help
What are Open Box Items?
Open Box items refers to products that have been previously opened and used but are still considered new, as they’ve been returned unused or barely used. In some cases, you may see “Open Box” at the end of a product title to indicate this, otherwise it will be condition you can select. These items can include, but are not limited to, store demos and customer exchanges. These products are “like new” and come with original accessories unless otherwise provided in the notes. Also, all products come with their full manufacturer’s warranty.
What’s the Condition of Open Box Items?
The condition of open box items can vary, in most cases these are in almost new condition, with no signs of wear or use. It’s important to thoroughly read the product description and notes provided before making a purchase. If the product has any cosmetic damage or missing parts, it will be indicated to you.
What Kind of Warranty Comes with Open Box Items?
Open Box items come with their full manufacturer’s warranty. If you have any questions regarding the warranty on these products, please contact our team through the contact page or call us at 289-275-1050 or toll-free at 1-866-696-7189.
Can I Still Purchase an Extended Warranty for Open Box Items?
Gibbys Electronic Supermarket does not offer extended warranties on open box products. However, all of our open box products come with their full manufacturer’s warranty. These warranties provide the same period and coverage as a brand new product, ensuring that you receive the same level of protection as if you were purchasing the item new.
Can Open Box Items be Returned or Exchanged?
The quality of our products and your happiness are our top priorities. You may return or exchange eligible items in the condition and packaging you received it in within 30 days of placing your order.
What Kind of Discounts Can Be Expected on Open Box Items?
The discount on Open Box items can vary depending on the product and its condition. Typically these items are priced lower than their brand new counterparts, often by a range of 10% to 30%. However, it’s important to note that the discount may vary from product and brand. In some cases, it may be higher or lower than this range.
How Can You Be Sure That the Open Box Item is Authentic?
We are an authorized dealer for all the brands found on our website. This means we have direct access to the manufacturer’s support and warranty services, ensuring that our customers receive the best possible after-sales support. You can count on us to provide high-quality products and services, and to stand behind everything we sell.
Are All Parts and Accessories Included with Open Box items?
In most cases, Open Box items include all of the original parts and accessories. However, there may be cases where a part or accessory is missing or has been replaced. It’s important to check the product description notes or contact one of our sales experts to determine what’s included with the Open Box item before purchasing.
Is It Safe To Buy Open Box Items?
Yes, it’s completely safe to buy open box products. All items are tested in our warehouse to ensure they are in working condition and all accessories are accounted for before selling them.
What’s the Difference Between Open Box and Refurbished Items (B-Stock)?
Open box and refurbished items are both products that have been previously owned. Open box items are products that have been opened, barely used and are still considered new. Refurbished items have been repaired or restored to like-new condition after being returned or used. While open box items come with full a manufacturer’s warranty, B-stock products sometimes have a different warranty policy.
Can I Request Additional Information About the Open Box Item Before Purchasing It?
Yes, if you have any questions regarding these products, please contact our team through the contact page or call us at 289-275-1050 or toll-free at 1-866-696-7189.
