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Terms & Conditions

11S6425 Ontario inc. 01A Gibbys Electronic Supermarket hereafter referred to as Gibbys.

The terms and conditions in this document are subject to change without notice at the sole discretion of Gibbys.

PURCHASING TERMS AND CONDITIONS

  1. Gibbys will match or beat any authorized competitor's advertised and verified price under the same terms and conditions after verifying that the product is readily available for sale and in stock. Review full terms with your salesperson and or terms as listed on our website 
  2. Gibbys offers a 30-day price protection (from the date of the bill of sale) according to our low price policy (as listed on our website www,gibbysesm.ca) you will receive a refund within 5 business days. The competitor's product that is being price matched has to be the exact same item and model number and readily available for sale after verification by Gibbys staff. The competitor must be an authorized dealer of the product. The item must be in stock for immediate purchase and pick-up. Limited item offers, demo clear outs, free goods with purchase, "out-of-stock" items, special order items, and special financing terms do not qualify for price protection. Boxing Week and Black Friday prices do not qualify for price protection.
  3. Gibbys offers a 30 day refund or 30 day exchange on most items purchased provided the product is returned in the exact same condition (new and factory sealed cartons with all accessories) as it was purchased with all original packaging material. If the packaging is destroyed or missing the 30 day refund or 30 day exchange is voided by the customer. Gibbys does not offer a 30 day refund or 30 day exchange on the following products, which are subject to change without notice: special order items, in-ear bud style headphones, installed A/V products, all installed car audio components including head units, amplifiers, subwoofers and speakers, back up cameras
  4. Refunds and/or exchanges must be approved by management at Gibbys and the product must be checked over by Gibbys service department to verify that the product is in its original condition (service department hours are Mon-Fri 10-5) Please allow 1-2 hours time for an item to be checked when returning or exchanging. Restocking charges of 25-50% may apply if a return is approved outside of our regular terms.
  5. No returns, exchange, or store credit on special order products, in-ear bud style headphones, custom installation products or labour charges, delivery charges or installed car audio products. Otherwise all sales are final.
  6. Special orders with anticipated delivery dates are given in good-faith however are subject to availability by the manufacturers, suppliers and shipping companies. Therefore delivery dates cannot be guaranteed.
  7. Delivery dates and times are given as an estimate and cannot be guaranteed. Gibbys will make every effort to arrive at the customer's house at the scheduled time. Gibbys cannot guarantee times other than to attempt to deliver product in the "morning" between 9am and 12 noon and in the "afternoon" between 12 noon and 5 pm. 
  8. Special orders are paid in full at time of order 

GENERAL NOTICE

Gibbys strives to ensure that the contents are accurate and reliable. However, Gibbys and its agents are not infallible and errors and/or omissions may sometimes occur. Therefore, Gibbys disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this website and any links thereto and there from, including, without limitation, as to the merchantability, non-infringement of intellectual property, or fitness for any particular purpose. Gibbys does not warrant the accuracy, currency or completeness of the contents, including, without limitation, any information relating to prices or availability. Some of our manufacturers have experienced delays in their ability to supply popular products on a regular basis. We are working with our suppliers as best as we can during these challenging times to fulfill orders for all of our products on this website. 

For current inventory and availability, please call the store directly at 1-866-696-7189. Gibbys will from time to time revise the contents and/or the products, services described therein and reserves the right to make such changes without any obligation to notify past, current or prospective visitors of this website. Gibbys reserves the right to limit quantities available for sale or sold, and the right at any time to reject, cancel or terminate any order for any reason. Gibbys receives numerous positive reviews regarding orders from our customers. However, it is important to note that pricing errors can occur leading to the cancellation of an order. In such cases, we assure you that the opportunity to repurchase the item at the correct price will always be available to our customers. 

 

WARRANTY OF PRODUCTS PURCHASED

All product warranties are specified in the product warranty registration cards or owner's manuals from the product purchased from the date of sale on your bill. Product labour, remotes, parts, etc. may vary by product and will be specified in the packages supplied by the manufacturers. Please refer to the manufacturer's warranty section in the owner's manual for a full description of the warranty (from the manufacturer) of the product you have just purchased.

All new products sold through Gibbys Electronic Supermarket come with an original manufacturers warranty and are valid at all authorized service depots across Canada. If you cannot find a local service depot, you can call Gibbys Electronic Supermarket toll free at 1-866-696-7189 and we can help you locate the closest authorized service depot to you. Gibbys Electronic Supermarket is an authorized dealer for all brands that it sells. Goods can be returned to Gibbys Electronic Supermarket (Shipping charges are the customers responsibility) to fulfill Canadian warranties or sent to an authorized manufacturers service depot in Canada with your original bill of sale.

Additionally, Gibbys Electronic Supermarket offers “B Stock” products. They will be clearly marked in the description of the product when they are “B Stock”. All “B Stock” products come with warranties that vary (Generally 1 year) depending on the manufacturer. Otherwise, all items sold by Gibbys Electronic Supermarket are brand new, factory sealed items with full manufacturer’s warranties valid at any authorized manufacturers service depots across Canada. “B- Stock” can also be referred to as refurbished or recertified and are all recertified and tested by the manufacturer.

“Open Box” items are also offered that come with original factory warranty but sold for a lesser price than the equivalent new model.

Any warranty repairs must be returned with a copy of the original bill of sale or sent to an authorized service depot in Canada. Warranty cards are not sufficient.

You ship the product to us to facilitate the repair at your cost, we pay the shipping to get the repaired product back to you.

 

CAR AUDIO INSTALLATION TERMS AND CONDITIONS

  1. Gibbys will guarantee the workmanship of its automobile installations for 1 year to the customer who purchased the installation, owns the vehicle and the vehicle is plated with current plates. This guarantee is not transferable.
  2. Installation warranty is void if individuals other than Gibbys authorized installers tamper with the installation.
  3. Gibbys installers are MECP and government certified installers and Gibbys is a fully insured installation facility.
  4. Labour and parts (trim plates, wire harnesses and amplifier wiring kits, antenna adapters, factory security bypasses and RCA cables) and shop supplies are extra with any products Gibbys installs into a customer's vehicle. Shop supplies are $9.99 extra on all installations.
  5. If a product is purchased from Gibbys and the installation was included in the price, that installation is a "basic" installation. For a "head unit", amplifier or speaker that would include a maximum 1 hour labour and for a remote car starter or car alarm that would include a maximum of 2 hours labour. If the installation takes longer than the "basic" installation time then there are additional labour charges of $62.50 per 30 minutes above the "basic" installation times.
  6. I, (the customer listed on the front of the bill), promise to pay the amount due upon completion as per the terms stated herein.
  7. I, (the customer listed on the front of the bill), acknowledge a lien on the vehicle in favour of the operator Gibbys, in the amount owing until all product and labour charges are paid in full.
  8. Gibbys and its employees may operate the above listed vehicle for the purpose of testing, installing and delivery at my (the customer listed on the front of the invoice) risk.
  9. All sales are final on installation charges and products installed into a customer's vehicle. No return, exchanges, or store credits of car audio products installed into a customer's vehicle.
  10. All car audio  products installed by a customer on their own and found to be defective are automatically sent out for service. Gibbys does not exchange any self-installed products under any terms or conditions. If the product is found to be defective or damaged due to improper installation by the customer it could void the manufacturer's warranty. It is highly recommended to have a qualified Gibbys installer install ALL components.
  11. Gibbys policy regarding installation of television receivers in an automobile that in visible to the driver is as follows: When installing a car audio piece in a customer's vehicle that has the capability of reproducing a movie or television signal for entertainment purposes that is visible to the driver, Gibbys employees are not authorized under any circumstances to hook up a DVD player or television signal that can be used UNLESS the parking brake is deployed, meaning that the vehicle is parked and or stationary.

CUSTOM HOME INSTALLATION TERMS AND CONDITIONS

  1. I, (the customer listed on the front of the bill), promises to pay the amount due upon completion of the work as per the stated terms.
  2. I, (the customer listed on the front of the bill). acknowledges a lien on the property in favour of Gibbys for the value of the work done and the materials supplied until the product and the labour charges on the invoice are paid in full.
  3. Gibbys will guarantee the workmanship of its Custom Audio Video installations for a period of 1 year from the date of completion. Installation warranties are void if individuals other than ones authorized by Gibbys tamper with the installation, the product is the subject of abuse, misuse, vandalism, lightning damage, power surges, wind storms, or set up necessitated due to relocation.
  4. Firmware updates and issues with software are not covered under this plan.

    GIBBY'S EXTENDED SERVICE PLAN "DON'T USE IT DON'T LOSE IT" TERMS AND CONDITIONS

    See store for complete details. A separate completed and signed document will accompany all Gibbys Extended service plan warranties at the time of purchase with all the specific terms and conditions for the "Don't Use It Don't Lose It Warranty " (see separate signed warranty terms & condition sheet for complete details)

    Gibbys agrees to provide service for both parts and labour, during the extended product service plan subject to the following conditions:

    1. Trim parts, cabinets and remote control units are not covered by extended product service plans.
    2. Preventative maintenance is not included.
    3. Consumable products are not covered, products such as: lamps for overhead projectors TVs that have limited hours of life expectancy. Phono styles and cartridges are not covered. Any item that the manufacturer excluded or did not cover or has limited coverage in the original warranty is also limited in the product service plan.
    4. Shipping charges are extra if the product is shipped to an outside service depot or back to the original manufacturer for service. The product service plan covers the parts and labour on the product itself.
    5. Product service plans are transferable with the written authorization from Gibbys.
    6. Original bill of sale is necessary for Gibbys to provide service on a product in the extended service plan period.
    7. All product service repairs must be facilitated and approved by Gibbys prior to servicing.
    8. Delays: Gibbys cannot guarantee the length of time that a product service repair may take. Gibbys shall not be liable for any damages whatsoever arising out of the delay of a product service repair, regardless of a date or time that was approximated for the repair. Gibbys will endeavor to facilitate the repair of items in a timely manner, Gibbys will not replicate any performance timetables outlined in a manufacturer's warranty but will replace an item that is awaiting repair at a Gibbys authorized service centre for more than 59 days provided that the original manufacture of the item is still in operation.
    9. On eligible products Gibbys provides "in-home service" (pick up and return after the product is serviced) within 40 kms round trip from Gibbys, or 40 kms round trip from a Gibbys authorized local service depot.
    10. This contract does not cover service or parts required as the result of misuse, accident, lightning damage, power surge damage, external fire, vandalism, antenna, cable or satellite system problems and interference from external sources or set up necessitated due to relocation. If no defect is found or the repairs are denied by Gibbys, the plan's owner is responsible for all costs incurred.
    11. Product replacement of a product that is covered under a product service plan that is uneconomical to repair is at the sole discretion of Gibbys. An attempt will be made to replace the customer's product with "like kind and quality" not the product's original cost or model.
    12. Removal and re-installation of car audio products completed by Gibbys authorized installers is covered during the term of this plan.
    13. Items used for commercial or industrial applications are not covered.
    14. Firmware updates and issues with software are not covered under this plan.
    15. This plan provides "carry-in" service except where "in-home" service is provided during the manufacturer's warranty period.
    16. This coverage mirrors the specific manufacturer's warranty terms and conditions unless specified above.

    Extended Service Plans

    Along with the manufacturer’s warranty, the following conditions apply:

    1. This plan covers normal wear and tear but does not cover physical abuse, water damage, foreign objects found inside the covered item or image retention on TV’s
    2. This plan provides carry-in service except where in-home service is provided during the manufacturer’s warranty period
    3. Preventative maintenance is not included
    4. Remote controls are not included under this plan
    5. This plan does not replicate any over-the-counter exchange provided during the original manufacturer’s coverage
    6. This plan owner releases 1156425 Ontario Inc. (Gibbys Electronic Supermarket) from all liability due to damage to the unit or injury to any person that is not due to the fault or negligence of 1156425 Ontario Inc.
    7. The plan owner further understands that 1156425 Ontario Inc. is not responsible for any consequential damages or losses due to the downtime of the covered unit or their ability to facilitate necessary repairs
    8. Accessories, batteries, antennas, speakers, cables or any add-on devices are not covered
    9. This contract does not cover service or parts required as the result of misuse, accident, lightning damage, power surge damage, external fire, vandalism, antenna, cable or satellite system problems and interference from external sources or set up necessitated due to relocation. If no defect is found or the repairs are denied by Gibbys, the plan owner is responsible for all costs incurred
    10. Replacement of a product covered under an extended service plan that is uneconomical to repair is at the sole discretion of 1156425 Ontario Inc. An attempt will be made to replace with, ‘like-kind and quality’ not original cost or model of the product that the customer had purchased at 1156425 Ontario Inc. and at its sole discretion
    11. Original bill of sale is necessary for Gibbys to provide service of a product in the extended service period
    12. Firmware updates and issues with Software are not covered under this plan
    13. Items used for commercial or industrial applications are not covered
    14. Projection and projector Bulbs, turntable styli, are not covered under this plan
    15. Set-up, delivery, installation and/or adjustments are not covered
    16. Removal and re-installation of car audio products installed by 1156425 Ontario Inc. is covered during the term of this plan if installed by Gibbys.
    17. If no defect is found or the repairs are denied by 1156425 Ontario Inc., the plan owner is responsible for all costs incurred
    18. If the covered item is replaced under this plan and all of 1156425 Ontario Inc. obligations are fulfilled and the plan is completed and will not be transferred to the replacement unit
    19. Replacements provided under the plan will be based on like-kind and quality, not original cost or model. If same technology or size is unavailable or cost prohibitive, 1156425 Ontario Inc. determined market value will be provided to the customer
    20. 1156425 Ontario Inc. cannot be held responsible should parts become discontinued and if this is the case, the sole remedy will be to refund the original fee paid for this coverage
    21. 1156425 Ontario Inc. will endeavor to arrange to repair items in a timely manner, 1156425 Ontario Inc. will not replicate any performance timetables outlined in a manufacturer’s warranty but will replace an item that is awaiting repair at the Service Centre for more than 59 days provided the original manufacturer is still in operation
    22. In-home service provided under this plan will mirror manufacturer’s coverage and will be provided within 60 km of the authorized service center place of business, customers are responsible to pay any travel costs or product shipping costs above 60 km (Round Trip)
    23. The extended service plan must be purchased at same time as the covered item(s)
    24. This coverage mirrors the specific manufacturer’s warranty terms and conditions unless specified above
    25. This coverage is not available on discontinued or used equipment, if purchased on such, 1156425 Ontario Inc.’s sole responsibility and liability will be to refund the original purchase price of the plan. “B–Stock” items purchased from Gibbys can be covered
    26. Loss of this certificate does not result in loss of coverage
    27. This coverage is non- transferable to subsequent equipment owners
    28. If there are NO claims during the term of this coverage, you will be eligible for a rebate of the original plan purchase price as an in-store credit from the original location. The rebate is valid for up to 50% of the customer’s future purchase based on regular price.
    29. If the unit is replaced 1156425 Ontario Inc. has the option of taking the original unit or leaving with the customer.
    30. Coverage dates are based on original invoice dates. All service plan terms include the original manufacturer’s warranty

    Rebate Eligibility

    1. Only an expired plan without a claim or usage is eligible for the rebate application
    2. Application for the rebate must be received with a copy of the original invoice and a signed copy of the extended ‘Don’t use it don’t lose it’ terms and conditions form by 1156425 Ontario Inc. head office, no later than 30 days after the plan has expired. This document is not an invoice
    3. 1156425 Ontario Inc., its stores, and departments accept no responsibility for loss or delay of the rebate application
    4. Please allow up to thirty (30) days to process the rebate.
    5. The rebate is valid for up to 50% of the customer’s future purchase based on regular price.
    6. The rebate must be redeemed within ninety (90) days from the date of issue
    7. Rebates are for merchandise only and have no cash value. No gift cards eligible

    How do I get help to claim the Rebate?

    It’s easy, just give us a call toll free at 1-866-696-7189.

    Gibbys Electronic Supermarket Liability under the Gibbys Extended Service Plans

    Liability to Gibbys Electronic Supermarket is strictly limited to the obligation detailed on the Gibbys Extended Service Plan document. Please read all of the coverages and terms and conditions of the Gibbys Electronic Supermarket Extended Service Plan carefully. If you require clarification, please feel welcome to contact us toll free at: 1-(866)-696-7189.

    THIS CONTRACT CAN BE TERMINATED BY GIBBYS IN ANY OF THE FOLLOWING EVENTS OCCUR

    1. The product cannot be repaired due to parts being no longer available from the manufacturer of the product.
    2. The product has been tampered with by unauthorized persons. Gibbys specifies where the termination occurs as a result of clause # 1) Above Gibbys shall refund the unearned portion of the product service plan price less a $20.00 service charge. 

    Shipping Details

    Our shipping partners are working with us to deliver your order safely and quickly. If your delivery or return is taking longer than expected, we sincerely apologize for any inconvenience that this would cause. We appreciate your understanding and assure you that we are doing our very best to provide the exceptional service that Gibbys customers have come to expect.

    To enhance customer service and to ensure your package is being delivered safely and confirmed to your address:

    At this time, we will be shipping with a status of “Adult Signature Required” on all of our shipments. This means that the delivery company will require the receiver at the destination address to show a Government-Issued ID with Proof of Age of 18 years or older. The receiver will not need to physically sign for the delivery after showing the ID. This practice helps to protect you, the buyer, and us, the seller as it will verify the delivery and receipt of the product.

    Due to the value of the items we ship, we do NOT leave any packages at the door or elsewhere. All deliveries must be recorded as received by a person over the age of 18 years as described above. We also cannot redirect any packages to a different address. All products must be delivered to the exact address shown on the purchase order.

    Please note that for security reasons, we will only ship to the verified address of the credit card and or the PayPal account holder for each transaction and is processed through our online payment system. If you wish to change the shipping address, a new transaction would have to be completed and the original transaction canceled. Once your order has been approved, it is sent to our warehouse for shipment. The product is shipped as soon as the order is processed and the inventory is available. For current product inventory and availability, please call the store directly at 1-866-696-7189. If a product is out of stock in our warehouse, we may be unable to obtain a precise date of availability from the manufacturer. However, we try our best to confirm availability dates and communicate that to you as soon as possible.

    Shipping charges are an estimate only during the checkout process. This is due to the extreme cost of shipping within Canada and the inability to accurately estimate every postal code online and every size of every item within Canada. Therefore, we offer an estimate for shipping to most major cities within Canada. (With the majority of postal code exceptions listed below) If the charges total more than the shipping estimate*, we will contact you to approve these additional shipping charges. The shipment of orders to certain remote locations, containing but not limited to postal codes starting with the following: A0A-A9Z, B0A-B9Z, C0A-C9Z, E0A-E9Z, G0B-G0L, G0T-G0W, G3L-G4Z, J0M-J0M, J9E-J9E, J9K-J9Z, T0A-T0B, T0E-T1X, T6W-T7W, T8P-T8Z, T9G-T9Z, V0A-V0L, V0N-V1L, V1N-V2V, V3G-V3G, V8A-V8K, V9G-V9Z, X0A – X9Z, Y0A – Y9Z may have additional costs associated with the shipments.

    What if I live in the Far North or a very isolated area?

    For some shipping addresses located in the three territories of Canada or in isolated rural areas, the actual shipping charge on larger items such as televisions, stands or large speakers may exceed those that are calculated at the time you place your order and as indicated as a shipping estimate*. Once we receive your order, we will get an exact quote for shipping and notify you of any extra charges prior to shipping your order if applicable.

    Call Gibbys for full details of large sized products including products of 75 pounds or more at 1-866-696-7189 before ordering is preferred. You can call Gibbys during regular business hours to get an actual shipping cost on any item before you place the order online as well.

    Free Shipping

    In the case where free shipping is indicated or shipping is indicated as $0.00, it means the shipping cost is covered by Gibbys and included in the price up to a maximum of 7% of the value of the product. If the actual shipping cost is more than 7 % of the value of the product, we will get an exact quote for shipping and notify you of any extra charges prior to shipping your order. If you do not approve the additional cost, we will cancel the order for you and release any amounts on hold on your credit card. Orders listed online with or as “Free Shipping” will be charged for the original freight at whatever the cost of the freight incurred came out to. That amount will be a separate line on your invoice but included in the total price where indicated with free shipping or shipping indicated as $0.00

    Shipping Time: 1 to 7 Business Days

    Gibbys generally ships all verified orders that are in stock the following business day and should arrive to most Canadian customers within 1 to 7 business days, with the exception of holidays and shipping company holiday closures.

    Gibbys ships from St. Catharines, Ontario, Canada.

    Please Allow Additional Shipping Time if:

    • Your address is in a remote location
    • We have sold out of your product
    • Your product is shipped directly from the manufacturer, i.e. car audio

    Special shipping arrangements may be possible for: Yukon, Northwest Territories, and Nunavut.

    Please call our Sales Department Toll Free; 1-866-696-7189

    If you require shipping to the U.S. please call our Sales Department Toll Free; 1-866-696-7189

    Customers with an address containing a PO Box, Suburban Service, General Delivery, Rural Route or other designated route which cannot accept certain courier or freight deliveries, please restrict your orders to items that you can receive at your location or provide an alternative address that verifies with your payment option chosen. Packages cannot be redirected unless the original order were to be cancelled and then reordered with an approved shipping address.

    Gibbys Electronic Supermarket will not be liable for any delay that is due to causes beyond their control including and without limitation to weather-related events, other uncontrollable shipping delays and breakdowns by the courier services beyond our control.*

    PLEASE NOTE THE FOLLOWING

    1. Minimum shipping charges may apply to some products within the manufacturer's warranty period if a product has to be sent back to the manufacturer for service, (e.g. speakers; subwoofers or tweeters). The minimum shipping charge is $20.00, The shipping charge will vary by size and weight or the number of items being shipped.
    2. Out of town deliveries greater than 40 bins round trip will be subject to a kilometer charge set by Gibbys management.
    3. All parts and accessories required to operate a piece of equipment that is not supplied by the manufacturer in the original carton is an extra charge and may vary by the product purchased.
    4. Gibbys offers for sale a full selection of parts and accessories to get the most out of your new piece of electronics equipment that you have just purchased.

    Product Returns

    You may return most new, factory-sealed or open “like new” merchandise purchased from Gibbys Electronic Supermarket within 15 days of purchase for a refund or exchange. Unfortunately, shipping charges incurred cannot be refunded.

    We will accept your return as long as you pay for the return shipping or a restocking fee equal to the actual shipping costs incurred to ship the product to you. These fees are charged in order to keep item prices consistently low and are based on the actual cost of shipping.

    Before initiating a return, please follow the important guidelines listed below:

    Please call us first so we can give you a Return Authorization Number (RAN#). Returns without this pre authorization will take significantly longer or may be refused.

    Local: 289-275-1050 toll free: 1-866-696-7189

    Troubleshooting – Before returning your purchase, try these troubleshooting tips:

    Have you tried turning it off and on again? Unplugging it and plugging it back in? If you need setup help or technical assistance, please call our trained A/V experts for professional help during regular store hours. Call us toll free at 1-866-696-7189

    Have you checked the troubleshooting tips provided in the owner’s manual? There are usually great suggestions from the manufacturer listed here that answer frequently asked questions.

    IMPORTANT:

    Products must be new and show no signs of use or installation or Gibbys Electronic Supermarket will refuse the return or charge a restocking fee. Bonus products, promotional bundles, free accessories, loyalty points, gift cards or other products that are not returned but were included in a promotion with the product returned, will be deducted at the value of their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.

    We recommend that you keep all the packing material for a minimum of 15 days in case a return or exchange are necessary and for the warranty term of the product in case shipping is necessary

    Before initiating a return please follow the important guidelines listed below:

    • Please call us first so we can give you a Return Authorization Number (RAN#). Shipping and handling to return an item are the responsibility of the customer. We recommend using an insured and trackable shipping method as we cannot be responsible for anything lost or damaged on its way back to us
    • Refunds will be issued in the same manner as the original form of payment (Credit card, PayPal, etc.) other than cash, in which case a cheque will be issued and could take up to 3-4 days to process
    • Original shipping charges are non-refundable as well as shipping charges to return the product
    • Please note that additional fees may apply in the event of missing parts or accessories or a refusal of the return and refund
    • All returns/exchanges must be accompanied by the original receipt (invoice) from your purchase
    • Please ship your return to the address provided with your RMA# – Local: 289-275-1050 | Toll Free: 1-866-696-7189
    • Gibbys will open, inspect and test the item after its been received and can take 3-4 days to get checked before the refund is processed. (Any returned product will be opened and checked for accessories, damage, missing packaging and fully tested before a refund is issued)

    Final Sale Items – IMPORTANT:

    Products must be new and show no signs of use or installation or Gibbys Electronic Supermarket will refuse the return or charge a restocking fee. Bonus products, promotional bundles, free accessories, loyalty points, gift cards or other products that are not returned but were included in a promotion with the product returned, will be deducted at the value of their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.

    Unfortunately, we are unable to accept returns or exchanges on the following items:

    • Special Order Items or made-to-order products and custom cut-to-length audio or video cables
    • Any Television that is deemed to fall under the manufacturers “pinched panel” policy that is damaged from mishandling of the product. It is at the sole discretion of the manufacturer to refuse to replace or warranty any TV deemed to be a “pinched panel”. Call the store for full details before unpacking a television to review the “pinched panel” policy and procedure for unpacking ALL televisions. Handling instructions to avoid “pinched panel” issues are included with the shipment of the television and in the tracking number email received from Gibbys before your shipment arrives. Please take extreme care in handling of your television and review with anyone who might be unpacking or installing your TV for you
    • Products with an altered serial number or UPC other than what was fulfilled on your original order
    • Products that are missing the original manufacturer’s packaging or original packaging has been damaged or tampered with
    • AV furniture or TV / speaker mounts that have been assembled / installed or removed from its original packaging
    • Consumables in the form of batteries, lamps, software, turntable styli or light bulbs
    • Damaged turntable stylus out of the box are referred to the manufacturer for warranty validity
    • No returns will be accepted on any opened in ear headphones or ear buds for sanitary reasons
    • Installed car audio products or custom home installed products
    • Installed in-ceiling speakers or subwoofers
    • Any sign of use – Including installation, scratches or other signs of use such as physical marking, painted grills, screw holes, cut wires or similar would not be returnable
    • Mounted or used subwoofer enclosures and speaker boxes
    • Blown, punctured or fried speakers, subwoofers and amplifiers. 

    Replacement or Returns of Damaged or Defective Items

    When you receive your shipment, we ask that you examine it closely prior to opening the factory sealed product packaging. If there is any evidence of external damage, please call Gibbys first toll free at 1-866-696-7189 and then refuse the shipment, once verified by Gibbys service department and mark it on the bill of lading that it was refused due to the damage. Any shortage or damage must be reported within 48 hours of delivery by calling 1-866-696-7189 and email us at support@gibbysesm.ca

    Manufacturer’s Defective merchandise will be replaced within 30 days of purchase with a comparable item upon return of the manufacturer’s defective merchandise. All defective items will be opened and inspected by Gibbys to verify manufacturers' defects. If it is found to not be defective it will be returned to the customers at their expense. Shipping charges will be at our expense in the case of a manufacturer’s defective item. Please unpack and inspect your shipment within 48 hours of delivery.

    If there are any internal shipping damages please email support@gibbysesm.ca or Call us Toll Free: 1-866-696-7189. There are no further claims allowed for internal damage after the 48 hours of receiving your shipment. All items considered for replacement must be returned in the original packaging with all packaging materials and accessories.

    Using our Return Mailing Label

    Once your RAN number is issued an email will be sent out to you containing your Return Mailing Label. The label is only valid for 5 days and is specifically coded by each shipment and is valid within Canada only. Our Terms and conditions are subject to change without notice.

    Returning New & Like-new Items

    Gibbys Electronic Supermarket will accept returns of factory-sealed or open like-new merchandise within the terms of our policy. The original manufacturer’s packaging is required for an exchange or a refund. Refunds will be made in the same manner as the original form of payment (Credit Card, PayPal, Check, etc.). Please note that additional fees may apply or the exchange or refund might be refused in the event of missing parts or accessories, or original packaging. Refunds are valid and available for 15 days from the original purchase date. Exchanges are valid for 15 days from the original purchase.

    Returning TVs & Other Large items

    When you receive your package from us we recommend that you keep all packing material for at least 15 days in case you need to return or exchange it or for the length of the warranty in case of shipping.

    • If your package was damaged in shipping, we'll have our carrier contact you to schedule a return. If the package was obviously damaged at the time of delivery, please refuse the delivery and call us at 1-866-696-7189 right away before the driver leaves.
    •  If your TV does not seem to be functioning properly we’ll gladly help troubleshoot and determine how to solve the problem. If we can’t fix it, we’ll arrange for the service department to assess the television. If that department doesn’t resolve the issue, we’ll have our carrier contact you to schedule an exchange or return.
    •  If you just don’t like it we’ll accept your return; we just ask that you pay for the return shipping and any associated processing fee. You’ll also need to package the product in its original box with all of the original packing material, accessories and outer box if necessary. We’ll have our carrier contact you to schedule an exchange or return. Original shipping fees are also non refundable
    • Please call and review all purchases with our knowledgeable sales staff to avoid unnecessary returns or exchanges at 1-866-696-7189 prior to purchase

    Final Sale Items – IMPORTANT:

    Products must be new and show no signs of use or installation or Gibbys Electronic Supermarket will refuse the return or charge a restocking fee. Bonus products, promotional bundles, free accessories, loyalty points, gift cards or other products that are not returned but were included in a promotion with the product returned, will be deducted at the value of their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.

    Returns to Our Retail Store

    If you live in or around the Niagara Region area and would like to return your item to our store, please follow the steps below to obtain a refund:

    • Make sure to include all factory-packaging and all original accessories in the original carton, with all UPC and barcodes intact (incomplete returns may be subject to additional fees and or refusal of exchange or refund).
    • Please bring a copy of the original sales receipt or invoice for fast processing
    • Bring your package to our retail store:
    • Gibbys will open, inspect and test the item while you wait so please allow yourself some time (1 hour or more) when returning or exchanging items in store. (Any returned product will be opened and checked for serial number verification, accessories, damage, missing packaging and fully tested before a refund is issued)

    Gibbys Electronic Supermarket

    451 Eastchester Ave E, St. Catharines, ON L2M 6S2

     

    Shipping Your Return

    Please follow the steps below for a successful return & refund:

    1.  Please call us first at 1-866-696-7189 so we can give you a Return Authorization Number (RAN#). Packages returned without an RAN number will be refused. Your RAN number is valid for 5 days. Shipping and handling and duties if applicable to return an item are the responsibility of the customer and the deduction will be the equivalent to standard shipping costs for that item. Local: 289-275-1050 | Toll Free: 1-866-696-7189
    2. Make sure to include all factory-packed accessories in the original carton, with all UPC and barcodes intact (incomplete returns may be subject to additional fees).
    3. Return Merchandise must be double-boxed, or with protective packaging if it was originally shipped that way, with no writing on the manufacturer’s box. Please call us at 1-866-696-7189 if you have questions.
    4. Please choose a shipping carrier and ship your package to the appropriate address:

    Gibbys Electronic Supermarket

    451 Eastchester Ave E

    St. Catharines, ON L2M 6S2

    IMPORTANT: In order for us to process any refund, return or exchange we will require your original Gibbys Electronic Supermarket receipt. Please note that unless you have purchased a refurbished “B-Stock” product or “Open box” product, (Which will be clearly indicated at the time of your purchase and on your invoice) Gibbys Electronic Supermarket only ships brand new, factory sealed products from our store. This is done to eliminate any possibility of miscommunication when a product is being returned for refund or exchange. For items returned to either a retail store or mailed in, we will verify that the product meets the criteria listed above with regard to original condition and packaging. Once we have verified this and verified the serial numbers, we will be happy to process your refund or exchange. (Shipping or delivery charges are non-refundable) You can expect your refund to be processed within 5 to 7 business days of us receiving the product.

    Local Pick-Up Orders

    Local Pick-Up orders cannot be released unless the individual picking up the order is the individual that placed the order and presents Valid Photo ID (ie. Drivers License or Age of Majority Card) at the time of the pick up. The name and address on this identification must match the billing information associated with the order. A photocopy will be taken of this identification at the time of pick-up.

    Questions?

    As easy as we try to make it, we realize that returning merchandise is no fun. So if you have any doubts or concerns about your purchase, our knowledgeable staff have all the information you need to feel comfortable with your order before you place it.

    Please call us at 1-866-696-7189 with any questions about the item(s) you intend to purchase.

    How to Unpack Your TV To Avoid Panel Damage

    How to Properly Unpack your TV

    Mobile Terms & Conditions

    Gibbys Electronic Supermarket (Program Name: Gibbys) offers its customers mobile alerts regarding sale promotions, event information, product launch announcements, and cart reminders by SMS message (the “Service”) on 1-833-878-0317. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.

     

    Signing Up and Opting-In to the Service

    Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. Gibbys Electronic Supermarket reserves the right to stop offering the Service at any time with or without notice.

     

    By opting into the Service, you:

    1. Authorize Gibbys Electronic Supermarket to use auto dialer or non-auto dialed technology to send recurring text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in). B. Acknowledge that you do not have to agree to receive messages as a condition of purchase. C. Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in. D. Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, contact 866-696-7189 or https://gibbyselectronicsupermarket.ca/contact/. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you’ll also need an email account you can access from the device, along with a browser or other software that can display the emails.

     

    Content You May Receive

    Once you affirm your choice to opt-in to the Service on 1-833-878-0317, your message frequency may vary. You may receive alerts about:

    1. Sale promotions
    2. Event information
    3. Product launch announcements
    4. Cart reminders

    Charges and Carriers

    Standard message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone’s pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service. The Service may not be available on all wireless carriers. Gibbys Electronic Supermarket may add or remove any wireless carrier from the Service at any time without notice. Gibbys Electronic Supermarket and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

     

    To Stop the Service

    To stop receiving text messages from Gibbys Electronic Supermarket, text the word STOP to 1-833-878-0317 any time or reply STOP to any of the text messages you have received from Gibbys Electronic Supermarket. After texting STOP to 1-833-878-0317, you will receive one additional message confirming that your request has been received.

     

    Questions

    You can text HELP for help at any time to 1-833-878-0317. This will provide you an email address and phone number to customer service (866-696-7189 or https://gibbyselectronicsupermarket.ca/contact/). You can also contact us at Gibbys Electronic Supermarket, 451 Eastchester Ave E, St. Catharines, ON L2M 6S2.

    Email Terms & Conditions

    Gibbys Electronic Supermarket provides its customers with email communications regarding sale promotions, event information, product launches, and other relevant updates. By participating in the Service, you agree to the following terms and conditions as well as the Privacy Policy.

    Signing Up and Opting-In to the Service:

    To enroll in the Service, you are required to provide your email address and consent to these terms and conditions. Enrollment is restricted to individuals aged 18 and above. Gibbys Electronic Supermarket reserves the right to discontinue the Service at any time, with or without notice.

    By opting into the Service, you:

    1. Agree to receive promotional emails from Gibbys Electronic Supermarket.
    2. Confirm that you are the account holder of the provided email address or have the necessary authorization to opt-in.
    3. Acknowledge that receiving emails is not a condition of purchase.
    4. Consent to the use of an electronic record to document your opt-in. To request a free paper or electronic copy of the opt-in or to update your contact information, contact 866-696-7189 or https://gibbyselectronicsupermarket.ca/contact/.

    Content You May Receive:

    Upon opting into the Service via email, you may receive communications related to:

    1. Sale promotions
    2. Event information
    3. Product launch announcements
    4. Other relevant updates
    5. Unsubscribing from the Service:

    To stop receiving emails from Gibbys Electronic Supermarket, use the "unsubscribe" button provided in the emails or contact us at 1-866-696-7189.

    Questions:

    For assistance or inquiries regarding the email service, you can reply to any of our emails or contact Gibbys Electronic Supermarket at 1- 866-696-7189. You can also visit us at Gibbys Electronic Supermarket, 451 Eastchester Ave E, St. Catharines, ON L2M 6S2.

    Changes to Terms

    These Mobile & Email Terms and Conditions are subject to change at any time without notice.

    Special Orders

    Some products on our website are listed as “Special Order”. These are items that we do not normally stock but we’re happy to order for you. When you place your order on our website, we will in turn order the product from the manufacturer. When your “Special Order” arrives from the manufacturer, we will ship it to you as soon as possible.

    Please Note:

    Delivery estimates are approximations. You will be charged as soon as the order is placed.Orders billed to PayPal, Visa , American Express, Mastercard or Discover will be charged immediately upon checkout.

    “Special Order” products are:

    1. Final sale
    2. Non-returnable
    3. Non-refundable
    4. Paid in full in advance of ordering – your method of payment will be charged at time of order
    5. Timing of arrival will be determined by the manufacturer’s delivery schedule to Gibby’s. (Approx. 30-45 Days) In the event a product takes longer than 45 days, Gibbys will contact you and offer alternative solutions

     

    Back-Order Items

    Some items on our website are listed as “Back-Order”. These are items that we currently do not have stock of but the product can be or have been ordered. When you place your order on our website, we will in turn order the product from the manufacturer. Shipping times may vary depending on manufacturer shipping dates.

    Bundles

    At Gibbys, we have one of the widest ranges of Home Electronics Bundles. In most cases, we have stock of all of the items in each bundle. If we do not have stock of all items in the bundle, you will see this note in the listing on our website; “Order Now – Limited Quantities – Items may ship separately – Call to Inquire”. This means that we have some of the items in stock and we will ship those items to you immediately. The other items that we do not have stock of will be shipped to you upon arrival from the manufacturer. If you would like to confirm which items are out of stock prior to placing your order, please call us toll free at 1-866-696-7189 or use our chat service.

     

    Affirm

    Pay at your own pace, with Affirm.

    Affirm Makes Buying Easy!

    Immediate Decision

    It’s very quick and simple to apply for a Affirm Payment Plan. Just a few clicks of your mouse, a few questions answered and a decision is made immediately.

    Pay Monthly

    You can choose to pay over a period of 12, 18 or 24 months for purchases over $300.00.

    Low Payments &No Hidden Fees

    You can choose to pay either monthly or bi-weekly without any hidden fees/surprises with automatic payments. You’ll know exactly what you owe upfront. Affirm will even show you your payment amount after confirming your payment plan. You’re good to go, it’s that easy!


    How To Choose Affirm

    Select Affirm at Checkout

    Add your products to your cart as usual and select Affirm as your payment method. You will be redirected to Affirm to view Plan Details.

    Apply Online

    Apply with Affirm’s Easy Online Application in under a minute and wait for your instant decision.

    You’re Good to Go

    Once you complete your checkout with Affirm, Gibbys will process and ship out your order.

     

    Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please see https://www.affirm.com/en-ca/how-it-works.