Processing and Delivery
All products are shipped in their original manufacturers cartons with appropriate packaging and are able to be shipped anywhere without concern for damage of the product due to shipping.
We do not offer unboxing and set up for online orders.
If there is any evidence of external damage, please refuse the delivery first, then call Gibbys toll free at 1-866-696-7189. Once verified by Gibbys service department, they will mark on the bill of lading that it was refused due to shipping damage. Any shortage or damage must be reported within 48 hours of delivery by calling 1-866-696-7189 and emailing us at email@example.com. No claims for internal damage will be accepted after 48 hours of receiving the package. IF ANY internal damage is found within 48 hours of receiving your product, please contact Gibbys Electronic Supermarket and we will issue an RA# (return authorization number). We will arrange to have the product picked up and a replacement unit sent to you at our expense. All items considered for replacement must be returned in original packaging, complete with all materials and accessories.
Shipping Cost & Delivery Times
Products are shipped as soon as the orders have been processed and the inventory is available. Orders may ship via a number of couriers based on size, amount of delivery persons required and geographic location. Should there be any adjustments or errors in the calculation of the shipping fee, we kindly ask our customers to cover the discrepancy. It's important to know that at Gibbys and on our website gibbyselectronicsupermarket.ca, delivery dates and times are provided as estimates and are subject to change. We offer the following shipping methods for most items:
Day & Ross
Day & Ross Phone
Website for tracking packages
using your tracking number
- Ground Service
- Home Way Service
- 2 man Service
- Bronze Level delivery to the threshold
- Used for televisions 70” (or larger) televisions or larger packages
- We do not offer unboxing and set up for online orders
Shipping Time: 1 to 7 Business Days
Gibbys generally ships all verified orders that are in stock the following business day and should arrive to most customers within 1 to 7 business days, with the exception of holidays and shipping company holiday closures.
Gibbys ships from St. Catharines, Ontario, Canada.
Please Allow Additional Shipping Time if:
- Your address is in a remote location
- We have sold out of your product
- Your product is shipped directly from the manufacturer, i.e. car audio
Shipping times do not include processing time. (Most in-stock items generally take 1-2 business days to process)
Special shipping arrangements may be possible for: Yukon, Northwest Territories, and Nunavut. Please call our Sales Department Toll Free: 1-866-696-7189
Customers with an address containing a PO Box, Suburban Service, General Delivery, Rural Route or other designated route which cannot accept certain courier or freight deliveries, please restrict your orders to items that you can receive at your location or provide an alternative address that verifies with your payment option chosen. Packages cannot be redirected unless the original order were to be cancelled and then reordered with an approved shipping address.
*Gibbys Electronic Supermarket will not be liable for any delay that is due to causes beyond their control including and without limitation to weather-related events, other uncontrollable shipping delays and breakdowns by the courier services.