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Picking Up Orders


Q: How do I use the In-Store Pickup option on www.gibbyselectronicsupermarket.ca?

A: It’s easy. Place your item(s) in your shopping cart and choose the Pick-Up option during checkout. For items in the order that are shipped from alternative locations, which will be specified in the product page, those items will not be available for pickup. If you have any questions, please contact us at +1-866-696-7189. 

Q: How soon can I pick up my order?

A: After you've placed your order and completed checkout, you will receive 2 emails from us before you can pickup your order in-store:

  • Order Confirmation email – Verifies that we’ve received your order
  • Store Pickup Notification email – Confirms that the store has reserved your item(s) and that your purchase is ready for pickup. Additionally, it will walk you through the steps you’ll take when you get to the store.

When you have received the Store Pickup Notification email from us, you can pick up your purchase anytime between 10:00am and 5:00pm at our store during store opening hours. (Note: Store opens at 12:00 on Sundays)

Q: What do I need to bring to the store?

A: Within 3 days of receiving your notification emails, please bring the following items to the store:

  • Store Pickup Notification email
  • Valid Photo identification (i.e Drivers License or Age of Majority Card). The name and address on these cards MUST MATCH the address and name of the billing information associated with this order. Examples of invalid photo identification are Passports, Health Cards, Fishing and Game Licenses. A photocopy will need to be taken of this identification.

Q: Why do I need photo ID to pick up my order?

A: This protects the buyer and ensures that the correct person has received their order.

Q: How can I pay for my purchase?

A: The payment for the purchase will be authorized when the order is placed through the payment page. 

Q: Why can’t someone else pick up my order for me?

A: In the interest of your security, only the person who made the online purchase can claim store pickup merchandise.

Q: How do I purchase an Extended Service Plan for a store pickup order?

A: At the time you pick up your order at the store, a Gibbys Electronic Supermarket Sales Associate will assist you if you wish to add an Extended Service Plan to protect your purchase.

Q: Can I change my delivery or pickup method?

A: You can change the delivery or pickup method only by cancelling the original order and creating a new order.

Q: How do I cancel my In-store Pickup order?

A: Send an email to support@gibbysesm.ca to cancel an In-Store Pickup. If you have received your Store Pickup Notification email but have not yet picked up your order, please contact the store directly at 289-275-1050.

Q: Why was my order rejected?

A: Sometimes an item may show available for pick up at www.gibbyselectronicsupermarket.ca but by the time the store actually receives the order and searches for the items to reserve, they may have already been sold to another customer. This is why it is important to wait until you receive your Store Pickup Notification email before going to the store. For Limited Quantity items, we reserve the right to decline orders to ensure stock is available for walk-in customers.