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Privacy Policy

Our Commitment To Privacy

At Gibbys Electronic Supermarket, we take the protection of your personal information very seriously. We go to great lengths to ensure that your shopping experience with us whether in person or online, is safe and secure. Please review our Privacy Policy regarding how we handle the collection, use and disclosure of your personal information.


Our Privacy Policy applies to all of our areas of contact where Gibbys Electronic Supermarket collects and uses your personal information including but not limited to our Website, Custom Installation Department and our Retail Store.


Types of Information We Collect


Personal information
Your Personal information includes details that will identify you as an individual. We may collect personal information such as:


• Contact Information – Such as your name, home or work address, email address and phone number
• Information related to a transaction – This would include products purchased from Gibbys Electronic Supermarket, payment information, payment amount and credit or debit card information
• When you visit our Website, we may collect your IP Address, your browser information and a referring URL


How We Collect and Use Your Information

Listed here are some examples of the ways that we collect personal information directly from you and how we use it.


Purchases Online and In-Store
When you purchase a product or service from the Gibbys Electronic Supermarket website or in-store, you may be required to provide us with payment and contact information in order for us to complete your request or transaction and to communicate with you regarding that transaction. We would also need to collect information in order to provide services such as installations, product delivery, pick up or extended warranty services. The information that you provide to us may also be used to provide you with periodical promotions and special events. You will always have the opportunity to remove yourself from our promotional list by unsubscribing to any form of electronic communication that we may send you. Simply opt out using the “Unsubscribe” link at the bottom of any email communication or you contact us directly to do so.

If you are taking advantage of our FREE In-Store pick up, you will be required to provide photo ID for verification purposes only.


After Purchase Correspondence
After you’ve made a purchase from Gibbys Electronic Supermarket, we may send you an email to ensure that you’re happy with your purchase, our service and to thank you for your business.


Newsletters, Promotional Offers, and Updates
Gibbys Electronic Supermarket provides promotional offers and newsletters by email on a regular basis. If you subscribe to receive our newsletters or other promotional materials, you will always have the option to stop receiving these emails anytime you wish. All of our messages will have an “unsubscribe” link in the email which will allow you to immediately opt out of receiving any future messages from Gibbys Electronic Supermarket.


Gibbys Electronic Supermarket Website
You are more than welcome to browse our website without providing any personal information. We will however, collect information such as the IP address of your computer and/or the IP address of your ISP, (Internet Service Provider) which website you visited our website from, (i.e. Google) your operating system, the pages you visited and the images that you viewed on our website. None of this information provides anything personal about you as it is used only for administration purposes and website activity analytics so that we can continue to improve our website.


Website Cookies
gibbyselectronicsupermarket.ca uses “cookies”, which allows our website to recognize future visits from your computer browser. This is designed to help enhance your experience when visiting our website. As an example, if you place a product in your Shopping Cart on our website, it will still be there during future visits until you check out or remove the item from your cart. If your browser permits the ability to decline cookies you may do so but it may affect your use of the website and your ability to use certain features such as facilitating purchase transactions. Our email messages and/or website may implement the use of a technology that allows us to understand which areas of our emails you click on as well as your behavior on our website such as which pages you visit. This technology is used to help us understand what you and other visitors are most interested in. This will assist us in providing emails and website content that is most suitable to your interests.


Interest-Based Advertising
We may directly or through the services of third-party companies such as ad networks or advertising companies, serve advertisements on our website, on other websites and on social networking websites. Cookies or other reporting technologies may be used to report information about your visits to our site or other websites that we advertise on in order to measure the effectiveness of our advertising. Gibbys Electronic Supermarket adheres to the Digital Advertising Alliance of Canada’s (DAAC) Self-Regulatory Principles for Online Behavioral Advertising.
Gibbys will also use services of third-party platforms, including social networking platforms such as Facebook and Instagram to serve you tailored ads. We do this by providing a version of your email address or other information to the platform provider.
To opt-out of this type of tailored advertising, please contact us as set out below under the heading “Unsubscribe”.


Social Media
You may be offered the opportunity to engage with us on or through third-party social media websites such as Facebook or Instagram. When you engage with our content on these sites you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content. This information may be used to personalize your experience on the social media websites and to provide you with other products or services you may request.


Links Leading to Other Web Sites
You may find links on our website that lead to other websites which are provided as a convenience for you and solely for your information. By clicking on one of those links you are visiting another website. Gibbys Electronic Supermarket has no control over those sites and bears no responsibility or liability for those other websites or their collection, use and disclosure of your personal information. It is a good practice to review the privacy policies of any of those websites so that you may clearly understand how they handle your personal information.


How Else Do We Use Your Information?

In addition to the above, Gibbys Electronic Supermarket may use your personal information for various business purposes such as:


• To provide requested information
• To fulfill orders
• To process returns or exchanges
• Protect against fraudulent efforts and error
• Manage your Gibbys Electronic Supermarket account with us
• To provide you with order confirmation and tracking information
• Provide services such as delivery or installation of products
• Advertise and Market products and services
• Provide information on special events and promotions


How Long Do We Keep Your Information?

As long as we require your information to meet legal requirements and business purposes, we will keep it on file. When your information is no longer needed, we will destroy it or remove your personal information to render it anonymous.


Does Gibbys Electronic Supermarket Share Your Information?

Gibbys Electronic Supermarket does not rent or sell our customers’ personal information to anyone. We may however in the normal course of business share some of your information within our company and with third party companies or individuals who work on behalf of Gibbys or are otherwise permitted or required by law.
Our third party service providers may be located outside of Canada (including the United States) and this may result in personal information collected by Gibbys Electronic Supermarket being stored or processed outside of Canada and as a result, your personal information may be accessible to law enforcement, courts and regulatory authorities in accordance with the law of these foreign jurisdictions.


Third Party Service Providers
Gibbys Electronic Supermarket may use third party companies for various aspects of our business operations. This may include the handing or processing of personal information. When outside companies are used, we ensure proper contractual agreements or other appropriate means to ensure that your personal information is used in a manner that is consistent with the Privacy Policy.
As an example, we may use third parties to perform services on our behalf such as; fulfilling online orders, processing non-cash or credit card payments, sending marketing communications, servicing products, conducting, delivering products, and providing customer support services.
Gibbys Electronic Supermarket has taken precautions to prevent the fraudulent use of your information on our website. Other than non-cash or credit card payments, we use the online security of PayPal to ensure your protection while shopping with us online.


Safety Recalls of Products
Should a manufacturer notify us of a product safety recall we may provide your name, address, and telephone number to the manufacturer in the interest of them notifying you. This will only occur for recalls that may impact your personal safety or impair the functionality of the product you purchased from us.


Legal Disclosure
Gibbys Electronic Supermarket and its Canadian, US and other service providers or affiliates may disclose your information as permitted or required by applicable law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies. We may also disclose personal information to other organizations in the case of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud.


How Is Your Information Protected?

Gibbys Electronic Supermarket takes the protection and security of your information very seriously. We utilize safeguards and industry standard security at all levels: administrative, technical and physical to protect your personal information. As an example, our electronic records are stored in secure, limited-access servers that are protected by passwords and firewalls. Our employees are trained to understand the importance of protecting the confidentiality and security of your information.


Choosing Your Password on gibbyselectronicsupermarket.ca
It is important to maximize the level of your protection by selecting a password with at least 6 digits including numbers, letters and special characters. Mixing upper and lower-case letters further maximizes your level of protection. It is entirely your responsibility to protect the secrecy of your password. Gibbys Electronic Supermarket will never send communications asking you for your password.


Can You Verify Your Information?

Of course! If you wish to update, correct or simply verify the information that we have on file you are more than welcome to contact us. You can also ask us how we have used your information and to whom we have disclosed it at any time by contacting us as indicated below under the heading “How To Contact Gibbys Electronic Supermarket”.

Subject to certain exceptions prescribed by law and provided we can authenticate your identity, you will be given reasonable access to your personal information and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.


Unsubscribe From Communications

To unsubscribe from receiving information regarding promotions, special events and new products, you may either click on the “Unsubscribe” link provided in all of our email correspondences or contact us at the information provided below. Please note that you may continue to receive certain transnational or account-related email messages.


How To Contact Gibbys Electronic Supermarket

Gibbys Electronic Supermarket is responsible for all personal information under its control. If you have any questions, concerns or complaints about the privacy practices of Gibbys Electronic Supermarket, contact us by:


Email: support@gibbysesm.ca
Telephone: 1-866-696-7189
Mail: Gibbys Electronic Supermarket
Attention: Privacy Manager


Location: 451 Eastchester Ave E, St. Catharines, ON L2M 6S2


Please Note:
*We recommend that you do not send information to us such as a credit card number by way of your email. Public internet is not secure and your information is not encrypted. Gibbys Electronic Supermarket is not responsible for any personal information that you have sent to us via public Internet.*

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